Member Relationship Executive

The Chartered Institute of Export & International Trade.•Whitehall, OH

3d•$38,000 - $43,000•Hybrid

About The Position

This is an exciting time to join the Membership team as we embark on a major transformation of our membership proposition and value offering. As the Membership Transformation & Relationship Executive , you will play a pivotal role in supporting the redesign and delivery of our membership strategy. You will combine strong relationship-building skills with project management and business development expertise to: Assist in implementing transformation projects that redefine member value and proposition. Drive engagement and retention through innovative approaches. Support the development of new membership products and services aligned with our strategic goals. This role is ideal for a proactive, team player who thrives in a dynamic environment and wants to make a tangible impact on the future of membership.

Requirements

Proven experience in membership, client, or customer engagement (preferably within a professional membership or trade organisation).
Track record in project coordination or supporting transformation initiatives.
Excellent communication, presentation, and interpersonal skills.
Strategic thinking with strong planning and project management capabilities.
Experience analysing engagement data and applying insights to improve outcomes.
Familiarity with CRM systems (preferably Dynamics 365).
Willingness to travel within the UK, including occasional overnight stays.

Nice To Haves

Knowledge of international trade, import/export.
Experience in business development or transitioning members to higher-value offerings.

Responsibilities

Membership Engagement & Relationship Management Help deliver an engaging end-to-end onboarding process for new members.
Proactively engage with members to understand needs, goals, and satisfaction levels.
Develop a sense of community through digital platforms and in-person interactions.
Manage onboarding and renewal process and identify opportunities for upgrades and win-back campaigns.
Transformation & Strategic Projects Support the Head of Membership in delivering transformation projects to enhance membership value and proposition.
Assist in mapping and redesigning member journeys to improve engagement and retention.
Collaborate with internal departments to implement new membership models, pricing structures, and benefits.
Monitor project timelines, milestones, and deliverables, ensuring successful execution.
Business Development & Growth Identify and pursue opportunities to grow membership through sector-specific and location-specific initiatives, and targeted campaigns.
Contribute to the development of new membership products and services.
Analyse engagement and market data to inform business development strategies.
Data & Reporting Maintain accurate records of member interactions, engagement metrics, and satisfaction scores.
Provide regular reports and insights to the Head of Membership to inform decision-making.
Events & Community Building Attend and support member events (online and in-person) to strengthen relationships and showcase value.