Marketplace Operations Assistant

Dana-Co•New York, NY

About The Position

We are seeking a detail-oriented and customer-focused Marketplace Operations Assistant to join our dynamic team. This role combines technical precision in setting up and managing marketplace products with exceptional customer service to ensure a seamless experience. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and has a passion for delivering outstanding customer satisfaction.

Requirements

Proven experience in product listing management, e-commerce, or marketplace operations.
Strong proficiency with marketplace platforms (e.g., Amazon, Mirakl, Shopify).
Excellent communication skills with a customer-first approach to problem-solving.
Strong attention to detail and the ability to manage multiple priorities simultaneously.
Proficiency in Microsoft Excel, Google Workspace, and related data management tools.
Familiarity with basic photo editing or listing tools is a plus.

Nice To Haves

Knowledge of Amazon or any marketplaces preferred.
Intermediate Microsoft Excel skills preferred

Responsibilities

Product Listing Management:
Create, upload, and manage product listings across multiple marketplaces, ensuring accuracy in descriptions, pricing, images, and categorization.
Troubleshoot technical issues related to product listings, including errors, updates, or discrepancies across platforms.
Conduct regular audits to maintain high-quality standards for product data and ensure compliance with marketplace policies.
Monitor product performance and suggest optimizations to improve visibility and sales.
Customer Service & Support:
Serve as a point of contact for any customer service issues related to product listings, orders, or returns.
Address all customer inquiries in a timely, professional manner.
Work with logistics teams to track and resolve shipping concerns or delays.
Ensure a positive customer experience and gather feedback for continuous improvement.
Process and Improvement:
Identify opportunities to streamline product setup workflows and enhance customer service experience.
Collaborate with the tech team to automate or improve data input and system integrations.
Stay informed on marketplace policies and trends to proactively adapt strategies and operations.