Marketplace Operations Coordinator
About The Position
We are seeking a Marketplace Operations Coordinator to support the day-to-day operations of our marketplaces, which serve families participating in state funded education programs. This role ensures smooth vendor participation, accurate product/service offerings, and timely order fulfillment. The ideal candidate will be detail-oriented, organized, and comfortable balancing hands-on operational tasks with light data analysis to identify trends and opportunities for improvement. You’ll play a key role in providing a seamless platform experience for vendors and ultimately our end users, while making a tangible impact on the business as we scale. This role reports directly to the Marketplace Operations Manager and is a great fit for someone who thrives in fast-paced, collaborative environments and loves turning ideas into action.
Requirements
- A strong communicator who’s organized, detail oriented and thrives in fast-moving environments.
- 2+ years of experience in ecommerce or logistics operations, or similar fields.
- You’ve worked with vendors or external partners before, or as a vendor on a third party marketplace, and know how to balance accountability and strong relationships
- A proactive problem-solver who brings structure, clarity, and calm to chaos.
- Collaborative and kind. You care deeply about team success, not just your own.
- Excited about Odyssey’s mission and motivated by work that makes a real-world impact.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Responsibilities
- Proactively reach out to vendors regarding unfulfilled orders, delays, missing information, or quality issues
- Act as the primary point of contact for any and all vendor escalation and support needs - owning problems from first signal through resolution
- Clearly communicate expectations, timelines, and next steps with vendors to maintain strong, trust-based partnerships
- Review and audit vendor applications for eligibility and compliance with state-specific program rules and regulations
- Evaluate and approve product and services listings to ensure accuracy, clarity, and alignment with program guidelines
- Regularly monitor marketplace content to identify, flag and remove outdated, inaccurate, or non-compliant listings
- Partner with internal teams to resolve listing discrepancies efficiently and prevent repeat issues
- Track outstanding orders from placement through fulfillment, identifying risks and intervening before issues escalate
- Follow up with vendors to ensure service-level expectations are met
- Provide timely status updates to stakeholders on fulfilment timelines, delays, and risks
- Spot breakdowns in operational workflows and recommend improvements
Benefits
- Medical/Dental/Vision plan(s)
- health services
- short term disability
- unlimited PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
