Director, Operations | Energy Marketplace

Red Ventures • Charlotte, NC

2d • $140,000 - $180,000 • Hybrid

About The Position

We’re looking for a Director of Operations to strengthen, scale, and transform the core functions that power our customer experience and business performance. This leader will oversee and continuously improve Customer Quality, Sales Center, and Shared Services operations, ensuring every process and interaction meets the highest standards of efficiency, integrity, and customer satisfaction. You will play a pivotal role in shaping the future of RV Energy’s operations by building scalable systems, leading transformation initiatives, and aligning teams around a modern, technology-enabled approach to service delivery.
You’ll lead and scale the functions that power RV Energy’s customer experience and operational backbone by bringing strategic vision and hands-on leadership to transform how our business runs. Your focus will be on driving efficiency, quality, and modernization across every operational layer, from sales center and shared services to compliance and customer quality.
You’re an experienced, data-driven operator who knows how to scale teams, systems, and performance. You combine analytical rigor with strategic judgment, and you thrive in environments where building, improving, and transforming are part of everyday work. You know how to lead through both people and technology and are ready to roll up your sleeves to drive meaningful, measurable impact.

Requirements

• Proven operator with experience leading large, multi-functional teams across customer experience, contact centers, or shared services environments.
• Experience leading process modernization and technological transformation. You modernize systems, challenge the status quo, and drive systematic changes that make operations smarter, faster, and more effective.
• People-first leader who develops talent, builds trust, and drives accountability and clarity across teams.
• Strategic communicator who connects big-picture vision to day-to-day execution.
• Curious and action-oriented; you balance structure with flexibility, and strategy with results.
• Comfortable leading transformation across people, process, and technology in fast-changing, high-growth environments.
• Demonstrated success in operational leadership, business transformation, or large-scale service delivery.
• Deep understanding of customer operations, sales center management, or shared service functions.
• Proven ability to improve efficiency and quality using data, systems, and automation.
• Experience managing compliance and performance processes across complex operational ecosystems.
• Track record of influencing cross-functional teams and driving alignment at scale.
• Strong leadership presence with the ability to inspire, motivate, and empower high-performing teams.
• Experience with workforce management, forecasting, and KPI development.

Responsibilities

• Lead and execute strategies that elevate customer experience, service delivery, and operational performance across Sales Centers, Customer Quality, Compliance, and Shared Services.
• Drive process modernization and technology transformation, leveraging automation, AI, and workflow systems to improve speed, accuracy, and business outcomes.
• Establish performance standards and KPIs, creating transparency and accountability by building clear metrics and dashboards across workstreams.
• Oversee and strengthen compliance controls to ensure transparency, operational consistency, and adherence across all customer and sales operations.
• Optimize workforce management and planning, balancing customer demand with operational efficiency across multiple delivery centers.
• Build and lead a high-performing operations team, fostering a culture of innovation, continuous improvement, and measurable impact.
• Work alongside your team to test, learn, and execute. Turning strategy into tangible outcomes that improve performance and customer experience.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees