Marketplace Customer Service Specialist

Speedway Motors Inc.•Lincoln, NE

13d

About The Position

In this role, you will have the opportunity to work alongside a team of highly skilled specialists whose passion is growing and maintaining Speedway Motors’ marketplaces presence through various sales channels including Amazon, eBay, and Walmart.com. You will leverage your knowledge of the marketplaces and Speedway Motors’ operations to ensure compliance with all policies while providing a top-notch customer experience. Here are the specifics:

Requirements

Associate's degree or equivalent experience in e-commerce
Ability to work independently and within a team environment
Possess excellent time management skills.
Ability to thrive in a fast-paced environment that requires the ability to multi-task and implement high priority initiatives using independent decision-making, planning and problem-solving skills.
Possess strong written, verbal communication skills & exceptional listening and analytical skills.
Excellent organizational skills and attention to detail
Strong self-motivation and persistence, and an internal drive to succeed
Able to resolve problems in a timely manner and gather and analyze information skillfully.
Excellent customer service skills to ensure a positive customer outcome (internal and external)

Responsibilities

Serve as frontline support for marketplace customers (Amazon, eBay, Walmart) via tickets, CRM, and phone.
Navigate marketplace platform policies and systems to manage orders, compliance, metrics, and seller feedback.
Address pre‑ and post‑order inquiries including product information, availability, fitment, and issue resolution.
Monitor and resolve problem orders, cases, claims, credits, and account actions to minimize loss and escalation.
Collaborate cross‑functionally (Operations, QC, Compliance, CX) to improve workflows and prevent recurring issues.
Maintain accurate order entry and tracking using ERP and multichannel retail tools.
Contribute to process improvements, high‑impact projects (e.g., ASIN matching, content optimization), and team meetings.
Thrive in a fast‑paced environment with a big‑picture, efficiency‑driven mindset and reliable attendance.
Perform other duties as assigned.

Benefits

Comprehensive Health, Dental and Vision Insurance
Retirement Plan with C ompany M atch
Paid Time Off
Paid Holidays
Continuing Education Reimbursement
Wellness Program and Healthy Living R eimbursement
Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses
Growth Opportunities
Paid Parental Leave
An extremely supportive team.
Opportunity to utilize your strengths and be creative.