Marketplace Analyst

1-800-FLOWERS.COM, INC. • Jericho, NY

39d • $85,000 - $95,000

About The Position

The Marketplace Analyst plays a critical role in optimizing the performance,
visibility, and profitability of 1-800-FLOWERS.COM, Inc.’s marketplace channels.
This role supports the Marketplace, eCommerce, and Digital Marketing teams by
delivering data-driven insights, monitoring marketplace health, and identifying
opportunities to grow revenue across key third-party platforms.

The ideal candidate is highly analytical, detail-oriented, and comfortable
working with large datasets, dashboards, and cross-functional teams in a
fast-paced retail environment.

Requirements

• Bachelor’s degree in Business, Analytics, Economics, Marketing, or a related field.
• 1–3+ years of experience in marketplace, eCommerce, digital merchandising, or retail analytics.
• Hands-on experience working with marketplace platforms (Amazon, Walmart, DoorDash, Instacart) is a plus.
• Strong analytical skills with proficiency in Excel/Sheets.
• Experience with data visualization tools (Tableau, Power BI, Looker, or similar).
• Ability to work with large datasets; knowledge of SQL or APIs is beneficial.
• Comfortable identifying trends, diagnosing issues, and turning data into actionable insights.
• Exceptional attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to thrive in a fast-paced, seasonal retail environment.
• Clear communicator who can present insights to both technical and non-technical partners.
• Collaborative mindset and ability to work cross-functionally across multiple brands and teams.

Nice To Haves

• Experience in floral, food, gifting, or other perishable product categories.
• Understanding of marketplace algorithms, search optimization, and fulfillment performance metrics.
• Background in A/B testing, profitability analysis, or promotional performance review.

Responsibilities

• Monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart), tracking KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery.
• Analyze trends to identify growth opportunities and operational risks across brands and platforms.
• Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar).
• Conduct SKU-level, brand-level, and channel-level performance deep dives to support merchandising and marketing decisions.
• Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement).
• Provide category insights to inform marketplace strategy and identify industry trends affecting floral, gourmet gifting, and perishable product categories.
• Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores.
• Alert cross-functional teams to emerging risks or SLA compliance issues.
• Support root-cause analysis for performance disruptions (e.g., fulfillment failures, listing suppressions, algorithm changes).
• Support dynamic pricing analysis to maintain competitiveness while protecting margin across perishable and non-perishable inventory.
• Evaluate fee structures, ad spend efficiency, and promotions to ensure healthy contribution profit.
• Assist with modeling financial impact for assortment or pricing changes.
• Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing to deliver insights that drive channel strategy.
• Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams.

Benefits

• Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
• Flexible Spending Account
• Health Savings Account
• 401k retirement program
• Mental health resources/ Employee Assistance Program
• 80 hours of paid vacation time (accrued on an hourly basis)
• 9 paid holidays
• 30% employee discount across our family of brands
• Potential eligibility for annual merit-based wage increase, if applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level