Marketplace Specialist

World Emblem Internatio•Hollywood, FL

About The Position

We are the world’s largest emblem manufacturer and embroidery services with 8 strategic locations throughout the US, Canada, Mexico, and Europe. We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, have memorable experiences, and promote their brand. We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between. Our culture is represented by our Core Values: Stay positive, Get the Job Done, Customer Centricity and 100% Committed to the team. JOB SUMMARY The Marketplace Specialist is responsible for managing, growing, and maintaining World Emblem’s, Custom Genie and Hero’s Pride presence across third party marketplaces including Amazon, Walmart, Facebook, and future channel expansions. This role owns marketplace execution end to end, with a strong focus on catalog accuracy, revenue growth, compliance, pricing strategy and performance reporting. This is a hands-on role that works closely with ecommerce, marketing, operations, and fulfillment teams.

Requirements

3 plus years of experience managing marketplaces such as Amazon and Walmart
Strong understanding of marketplace seller tools and reporting dashboards
Experience managing large or complex product catalogs
Strong analytical skills and comfort working with performance data
High attention to detail and strong process ownership

Nice To Haves

Experience in B2B, manufacturing, or custom product environments
Familiarity with BigCommerce, Optimizely, and ERP systems
Experience managing Amazon Ads or Walmart Ads platforms
Understanding of multiple fulfillment models

Responsibilities

Manage daily operations across Amazon, Walmart, Facebook, and additional marketplace channels
Own product listings including titles, descriptions, imagery, attributes, variations, and compliance
Maintain brand consistency and data accuracy across all platforms
Manage marketplace pricing to remain competitive while protecting margins
Execute promotions, deals, and seasonal campaigns by channel
Monitor MAP policies and marketplace specific pricing rules
Monitor marketplace orders and coordinate with operations and fulfillment teams
Track inventory levels to prevent stockouts and overselling
Resolve order issues, cancellations, and platform related errors.
Track and report on key marketplace KPIs including revenue, conversion rate, ad spend, and contribution margin
Build weekly and monthly performance reports for leadership
Identify growth opportunities by product, category, and channel
Support marketplace advertising initiatives including Amazon Ads and Walmart Ads
Partner with internal teams or agencies on campaign execution and reporting
Monitor ad performance and surface risks or opportunities
Maintain account health across all marketplace platforms
Monitor policy changes, performance warnings, and compliance requirements
Coordinate issue resolution with marketplace support teams