Marketplace Director

EDRAY • Charlotte, NC

4d

About The Position

The Marketplace Director oversees all operational aspects of EDRAY's growing logistics and supply chain brokerage. This role is responsible for leading brokerage operations, strengthening carrier and customer relationships, optimizing margin performance, and ensuring scalable, high-performing operational processes. The Marketplace Director partners closely with executive leadership to execute brokerage strategy, drive operational efficiency, and support long-term growth within this business line.

Requirements

• Bachelor's degree in Business, Supply Chain, Logistics, or related field; or equivalent experience in brokerage/transportation operations.
• 7-10+ years of relevant logistics, brokerage, or operational leadership experience.
• Proven experience leading high-performance teams in a fast-paced operational environment.
• Strong understanding of transportation, carrier management, margins, and marketplace/brokerage workflows.
• Analytical and process-oriented mindset with strong operational judgment.
• Excellent organizational, communication, and relationship-building skills across all levels of the organization.
• Ability to negotiate effectively with carriers and resolve operational challenges.
• Strong problem-solving skills with the ability to balance big-picture strategy and day-to-day execution.

Responsibilities

• Provide day-to-day leadership and oversight of brokerage operations, ensuring high service standards and operational consistency.
• Drive performance across revenue, margin, volume, and carrier/customer satisfaction metrics.
• Establish, monitor, and continuously improve operational workflows, including reporting and performance visibility.
• Develop and implement strategies for brokerage growth, scalability, and process improvement.
• Partner with executive leadership to ensure operational infrastructure supports current and future business needs.
• Lead, coach, and develop brokerage staff, including performance management, training, and professional development.
• Support carrier procurement efforts, including onboarding, performance monitoring, and relationship management.
• Foster a collaborative, accountable, and results-driven team culture.
• Represent brokerage operations with customers, carriers, and internal stakeholders; support issue resolution and escalations as needed.
• Perform other duties related to brokerage operations as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director