Marketing Trainer

Chumash Enterprises • Santa Ynez, CA

16d

About The Position

The Marketing Trainer is responsible for assisting writing departmental processes and standard operating procedures, workflow instructions for departmental support staff, identifying and facilitating departmental training needs, and developing and implementing departmental training programs in collaboration with Enterprise approved training initiatives.

Requirements

• High School Diploma or GED Certificate.
• Associate’s or Bachelor’s Degree in Business Administration, Marketing, Hospitality or equivalent work experience.
• Two years of experience in marketing, or related field preferably in the gaming or hospitality industry.
• Computer proficiency utilizing Microsoft applications, email, and Internet.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.
• People Development: Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
• Continuous Learning: Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
• Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Nice To Haves

• Experience with Point of Sale, Hospitality, and Player Tracking System management preferred.

Responsibilities

• Designs, coordinates, and facilitates on-the-job training programs for Player Development and Marketing Team Members that interface with the Player Tracking System and/or platforms Marketing utilizes.
• Provides verbal and written presentations/proposals/reports as assigned.
• Under the direction of the Marketing Operations Manager, writes departmental processes, standard operating procedures, and workflow instructions for departmental support staff.
• Implements departmental-focused new hire and refresher course training, as well as Enterprise approved training.
• Tracks and documents departmental training in support of succession planning goals and initiatives.
• Works closely with department managers in identifying and developing competencies for Player Development and Marketing Team Members. Assesses areas of improvement and develops solutions related to increasing Team Member soft skills, education, and production.
• Communicates with Player Development and Marketing department managers (both verbally, and in writing) to identify training needs.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED