Marketing Technology Manager

Cresco Labs • Chicago, IL

6h • $70,000 - $80,000 • Remote

About The Position

Cresco seeks a Manager, Marketing Technology capable of supporting our corporate and retail marketing initiatives and roadmap as we continue to grow and expand as a company, making necessary adjustments for success, along the way. This role reports directly to the Sr. Director, Retail Technology, and is based out of our headquarters in Chicago, IL with remote options available.

Requirements

• Bachelor’s degree in IT Management, Information Systems, business, or a related field from an accredited university or institution or equivalent work experience.
• 3-5 years specifically in IT or Marketing related fields.
• Competent analytical skills and business acumen; analytical thinking, problem-solving; detail-oriented, committed to a high level of accuracy; track record of managing multiple projects concurrently.
• Ability to communicate professionally & effectively to both technical and business teams, across all levels of the organization, with demonstrated ability to interact credibly with executive management.
• Ability to adapt quickly to new and changing business and technical environments.
• Must have a valid driver's license.

Nice To Haves

• Experience with digital transformation and customer experience improvement initiatives a plus.
• Acquisition due diligence and integration experience a plus.

Responsibilities

• Oversee data flow and integrity between marketing systems (CRM, CDP, analytics, ad tech, and content platforms), ensuring consistency and quality across all channels.
• Develop processes for the resolution of technical challenges and client complaints in conjunction with technology owners and operational management.
• Support post-launch maintenance, change management, and user enablement for new systems, including creating process documentation, SOPs, and user guides.
• Resolve or escalate technical issues within defined channels for optimal resolution speed and quality.
• Coordinate cross-functional resources — including engineering, data, and external agencies — to plan, execute, and deliver marketing technology projects on time and within scope.
• Work within our internal ticketing system to resolve, escalate, and deploy solutions to end users and internal team members adhering to all SLA standards.
• Ensure successful adherence to team KPI’s regarding time to resolution, response times, and end user satisfaction.
• Responsible for planning, coordinating and executing technical components of a project.
• Work with the entire information technology team, from engineers to service desk.

Benefits

• Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.
• We also offer eligible employees paid holidays and paid time off.
• Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program.
• Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees