Marketing Service Representative
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This Position Is Responsible for Collaborative teaming with the Account Executives by Building and Developing strong relationships with Clients/Brokers, Researching and Coordinating the Resolution of Customer Issues/queries, Implementing Renewals and off-cycles, Participating/Leading Enrollment Meetings. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. Consult with cross-functional internal teams to improve the entire customer experience. Occasional travel to client sites.
Requirements
- Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in health care management in a marketing service representative role OR 5 years of experience in sales/marketing or health care management/claims/provider service experience involving processing or coordination of services for health care clients.
- State Insurance License(s) or obtain State Insurance License(s) within required time frame per state regulations.
- Organizational and decision-making skills; written and verbal communications skills including telephone skills.
- Ability to interact professionally with both internal and external contacts.
- Proficient in Microsoft Excel, Word, PowerPoint and Access.
Responsibilities
- Collaborative teaming with the Account Executives
- Building and Developing strong relationships with Clients/Brokers
- Researching and Coordinating the Resolution of Customer Issues/queries
- Implementing Renewals and off-cycles
- Participating/Leading Enrollment Meetings
- Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies
- Consult with cross-functional internal teams to improve the entire customer experience
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
- annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
