Marketing Representative

Ryan Specialty•Jacksonville, FL

3d•$20 - $21•Hybrid

About The Position

The call team Marketing Representative plays an essential role in engaging and building relationships with the MGU's broad customer base in a high-volume calling environment. Over the phone and via email, you’ll develop and strengthen relationships with insurance professionals, generate and qualify leads, and identify decision-makers and opportunities. In this position you are empowered to drive policy submissions and premium by promoting events, digital content, products and policy features. Using focused listening, a personalized approach and consistent follow-up, you’ll communicate this MGU's key value propositions, overcome objections and move agents through the marketing funnel. What will your job entail? Hybrid role out of Jacksonville, FL.

Requirements

1+ years of experience in a customer-centered field, including sales, retail, hospitality, marketing, recruiting or related specialty
High school diploma or bachelor’s degree
A consistently positive, collaborative, can-do attitude with high energy and enthusiasm in a repetitive, metrics driven environment
Ability to maintain motivation, focus and emotional resilience by keeping perspective and staying solution oriented throughout the day
Strong phone‐qualifying and prospecting skills, and ability to professionally overcome objections
Ability to creatively reach leads, identify decision makers and build customer loyalty
Quick to build rapport and authentic connections, believing every call has value whether it results in a conversion or a meaningful professional interaction
Excellent verbal and written communication with a commitment to and focus on the customer
Results driven with above average levels of independence, initiative and curiosity
Self-motivated, consistent and dependable with a high level of personal accountability
Proficiency in Microsoft Office applications
Customer Relationship Management

Responsibilities

Make outbound calls to educate and motivate insurance professionals to sell builders risk
Communicate US Assure’s offerings, including resources, programs, eligibility, key product features, value propositions and benefits of doing business
Approach calls with optimism and professionalism, viewing each as a new opportunity to create a quality relationship that builds long-term engagement and achieves closing objectives
Adhere to best practices, outreach techniques and workflow processes specific to each campaign
Meet individual and team goals for calls made, quality standards and KPIs that drive our efforts
Professionally respond to inquiries and requests from agents via email
Proactively collaborate and share insights, feedback and learnings with the team