Marketing & Sales Manager

Pacifica Hotels•Santa Barbara, CA

About The Position

Riviera Beach House is looking for a Marketing & Sales Manager to join the team! The Marketing & Sales Manager is a highly visible, hands-on leader and brand ambassador for Riviera Beach House, representing the hotel on property, within the Santa Barbara community, and across key travel, lifestyle, and sales channels. This role blends sales generation, experiential marketing, concierge-level guest engagement, and community partnerships to support revenue growth, elevate brand perception, and drive repeat direct bookings. The position supports the General Manager with strategic and tactical marketing and sales initiatives, while actively engaging guests, partners, and prospects to bring the Riviera lifestyle to life. As the hotel repositions as a luxury-minded boutique destination inspired by Riviera style and Santa Barbara culture, this role plays a critical part in shaping the guest experience, building loyalty, and creating meaningful connections.

Requirements

Minimum 1 year hotel sales or marketing experience, or similar experience in tourism, lifestyle hospitality, dining, or experiential luxury brands
Strong written and verbal English communication skills
Excellent presentation, organization, and interpersonal skills
Ability to prioritize, multitask, and make sound decisions
Strong relationship-building and client management skills
Proficient in Word, Excel, and PowerPoint
Basic accounting knowledge
Ability to work 5–6 days per week, including nights and weekends
Frequent walking, standing, driving, and lifting up to 35 lbs
Travel required for sales calls and trade shows
Hands-on presence throughout the property and community
Maintain a professional, polished appearance and positive brand representation
Prioritize safety and security at all times
Must be aware of the importance of safety and Endeavor to be conscious of safety and security at all times.
Maintain friendly and courteous demeanor.

Nice To Haves

Boutique hotel or hospitality experience preferred
Knowledge of food & beverage, events, and experiential programming preferred
Passion for travel, art, design, and hospitality strongly preferred
Demonstrate genuine hospitality and leadership by example

Responsibilities

Solicit, book, and service group rooms, weddings, buyouts, meetings, and leisure business
Proactively generate new business through: Outside sales calls Networking, trade shows, and community involvement Site inspections and hosted visits
Maintain and grow existing accounts while qualifying new accounts
Conduct minimum sales activity quotas
Audit, train, and role-play with front desk agents to improve sales conversion
Develop relationships with comp set and local businesses to expand opportunities
Confirm bookings following rate and availability guidelines
Track leads, trace follow-ups, and provide weekly and monthly sales reports
Identify return guests and opportunities to extend stays
Support Sunday night stay-over and shoulder-night initiatives
Manage a monthly content calendar in collaboration with Corporate Marketing
Perform quality control throughout the property and across all guest touchpoints to ensure brand alignment
Develop partnerships with local businesses and experiences including: Wine tastings Wellness offerings Adventure travel (surfing, biking, sailing, vineyards, etc.)
Capture and share on-brand content for social, web, and promotional use
Work with PR teams to: Manage media and influencer stays Host FAM trips and press visits Respond to press and public inquiries
Promote Riviera Beach House as a pop-up venue and event destination
Review and audit sales flyers, discount perks, and promotional materials
Collaborate with website agency to maintain accurate and current website content
Act as Manager on Duty (MOD) during weekends and busy periods as needed
Create and support special events and activations (including evenings and weekends)
Serve as a concierge and experience manager, connecting with guests on property
Build guest loyalty and positive reviews through personalized service, special amenities and anticipation of guest needs
Ensure hotel appearance, atmosphere, and service align with brand standards
Promote a positive, high-energy, guest-focused team culture
Quantify results and ensure team adherence to sales and service strategy
Maintain competitive knowledge of local hotels, rates, and positioning within comp set
Collaborate with corporate marketing and ownership to ensure brand alignment

Benefits

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

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