Marketing Rewards Supervisor - MGM Northfield Park

MGM Resorts International

1d • $19 • Onsite

About The Position

We are seeking a passionate Rewards Supervisor to lead our front-line operations at the Rewards Desk, focusing on providing exceptional service to our members. In this role, you will manage our programs, educating guests about gambling while promoting responsible gaming practices and dispelling common myths. This is an exciting opportunity to foster a positive environment where guest experiences are enhanced while ensuring compliance with all policies and procedures.

Requirements

• Must possess a High School Diploma or GED.
• 2+ years of prior relevant experience in casino operations or guest service.
• Willingness to work flexible shifts, including evenings, overnights, holidays, and weekends.
• Must be customer service oriented.

Responsibilities

• Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests.
• Maintain an effective and efficient Rewards Desk by coaching, motivating, training, and supervising all Rewards Representatives.
• Assist members with rewards and benefits based on specific guidelines for levels of play and/or spend.
• Promote and engage Rewards Representatives in the promotion of MGM Rewards, the MGM Rewards Mastercard, Partnerships, and all other components related to MGM Rewards.
• Evaluate and resolve member issues related to points, comps, FREEPLAY, Tier Credits, and any other concerns regarding MGM Rewards.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED