Marketing & Retail Associate
About The Position
At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. The Marketing & Retail Associate plays a key executional role across JETSET’s marketing and retail operations. This position supports ecommerce, studio marketing setup, and digital reporting—ensuring consistency, accuracy, and operational excellence across the franchise network. Reporting into the marketing team, this role will work cross-functionally with Marketing, Product & Talent, and Support & Services to support both corporate initiatives and studio-level execution. This role is ideal for someone who thrives in detail-oriented, fast-paced environments and enjoys working across systems, data, and operations. The ideal candidate is highly organized, proactive, and comfortable owning execution across multiple workstreams, including Shopify, LMS/CRM systems, and studio marketing platforms.
Requirements
- 1–3 years of experience in marketing, ecommerce, operations, or related field
- Hands-on experience with Shopify
- Experience working with LMS and/or CRM systems (Delightree or similar preferred)
- Strong proficiency in Google Sheets / Excel and data organization
- Excellent organizational, communication, and time management skills
Nice To Haves
- Experience supporting multi-location or franchise businesses is a plus
Responsibilities
- Own and manage the retail@ inbox, including order issues, tracking requests, and customer inquiries
- Coordinate with vendors and fulfillment partners to resolve issues and ensure timely follow-up
- Maintain a high-quality, on-brand customer experience across all communications
- Monitor order flow, fulfillment status, and tracking updates within Shopify
- Maintain product listings, SKUs, and inventory levels
- Support product launches and merchandising updates
- Track purchase orders, custom merchandise orders, and delivery timelines
- Follow up with vendors on production status and shipping confirmations
- Maintain a centralized tracker of all open orders and timelines
- Support new studio setup across platforms including Google Business, Apple Maps/Connect, and other listing platforms
- Conduct ongoing audits of studio listings to ensure accuracy, quality, and brand consistency
- Support field marketing team in studio QA and readiness
- Maintain organized marketing assets and ensure accessibility across teams
- Support content updates and organization within Delightree LMS and franchisor CRM
- Ensure franchise-facing materials are current, consistent, and easy to use
- Pull and maintain monthly Shopify and inventory reports for accounting and leadership
- Support light digital marketing reporting including campaign summaries and performance tracking
- Assist in monitoring organic social media performance
- Track and monitor media placements across markets
- Provide on-site support for brand content shoots when needed
- Assist in execution of marketing initiatives at the studio level
Benefits
- Competitive compensation, performance-based incentives, and growth opportunities.
- 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
- Up to 4% match to 401(k) plan
- Flexible fitness & wellness membership
- Paid time off and company holidays
- A culture that values innovation, ownership, and excellence
- Opportunity to support and scale a fast-growing premium fitness brand
- Exposure to cross-functional teams and franchise operations
- Ability to build structure and processes in a high-growth environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
