Marketing & Reservations Manager - Le Moo, Sake a Gogo, Grassa Gramma & Village Anchor
About The Position
This role owns the front door, reservation strategy, guest personalization, and in-store marketing execution to ensure every guest experience is maximized, memorable, and revenue-driving. Belle Noble Restaurant Group is hiring a Marketing & Reservations Manager at each of our four restaurants. This role may be structured as hourly (30+ hours per week, mid-to-high $20s/hour range) or salaried, depending on experience and fit. For 16 years, Belle Noble has been a thriving hospitality group in Louisville. Branding, marketing, and guest experience are central to our growth. This is a rare opportunity to step into a highly visible, high-impact role at exactly the right time. This position reports to the Restaurant GM, as well as the Director of Operations and Director of Marketing.
Requirements
- Warm, engaging, and completely comfortable being guest-facing
- Naturally hospitable with a genuine desire to make people feel known and welcomed
- Creative thinker who enjoys going above and beyond for personalized experiences
- Organized and detail-oriented, especially with reservation systems and guest data
Nice To Haves
- Some restaurant operational experience preferred
- Brings an existing social or professional network in the community (a plus)
- Excited to grow with a company that is investing heavily in branding and marketing
Responsibilities
- Own the host stand and overall first impression
- Manage and strategically plot the reservation book to maximize covers and optimize flow
- Maintain detailed guest profiles to ensure customized, thoughtful service
- Acknowledge all VIP notes and reservation details
- Prepare for celebrations (birthdays, anniversaries, milestones, special requests) with elevated touches
- Ensure servers and managers are briefed on important guest notes
- Follow up with guests post-visit to ensure satisfaction and build long-term relationships
- Partner with the Director of Marketing on social media, text campaigns, email blasts, and promotional initiatives
- Maintain all guest-facing collateral (menus, signage, postcards, business cards, printed materials)
- Participate in branding discussions and concept development
- Help execute 6+ monthly charity events as a representative of the brand
- Field large party inquiries
- Detail and plan large parties with customized menus and elevated experiences
- Execute revenue-driving events such as happy hours, wine dinners, tastings, and live music programming
- Identify creative opportunities to drive guest engagement and repeat business
Benefits
- Comprehensive health insurance options (up to full family plans covered for senior leadership)
- 401(k) with company match
- Company-paid life insurance for leadership
- Generous paid time off with tenure growth
- Paid maternity and paternity leave
- Company-provided laptop and mobile phone
- Paid birthday and work anniversary recognition
- Employee and manager dining discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
