Marketing Programs Coordinator
About The Position
Navien is seeking a Marketing Programs Coordinator to support marketing initiatives and customer engagement programs, including administration of the company’s NavienRewards, HVAC Partners, NaviLend programs, and more. This role requires a highly organized professional with strong communication and customer service skills who can manage multiple projects in a fast-paced environment. The ideal candidate has experience in B2B marketing and is familiar with the plumbing and HVAC industries or with the wholesale distribution channel. The Marketing Programs Coordinator works closely with sales, marketing, and external partners to ensure smooth execution of customer programs, promotions, and marketing initiatives.
Requirements
- Strong customer service orientation with excellent follow-through
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Strong analytical and problem-solving skills
- Proficiency with Microsoft Office 365 (Word, PowerPoint)
Nice To Haves
- Bachelor’s degree in Marketing, Business, Communications, or related field (or equivalent experience)
- Experience supporting marketing programs, loyalty programs, or customer initiatives
- Familiarity with wholesale distribution channels and manufacturer representative networks
- Corporate or customer event planning experience
Responsibilities
- Contractor Programs Administration
- Manage day-to-day administration of contractor loyalty and engagement programs, including NavienRewards, HVAC Partners, NaviLend, and extended warranty programs
- Provide customer support and respond to program inquiries
- Coordinate with internal teams to maintain accurate product setup and execute promotions within the NavienRewards platform
- Process program transactions, including Personal Use rebates, parts kit orders, and training-related redemptions
- Ensure compliance with program guidelines and deadlines
- Serve as primary liaison to third-party vendors to maintain program functionality and customer experience
- Partner with marketing and cross-functional teams to identify and implement program enhancements
- Prepare recurring and ad hoc reporting for management and leadership
- Event Coordination
- Plan and coordinate small- to mid-size customer events tied to contractor programs
- Manage event logistics including itineraries, travel, catering, activities, and vendor payments
- Serve as on-site host for select events and after-hours activities
- Department Administrative Support
- Monitor incoming customer communications via phone and email; respond or route as needed
- Track program-related expenses, secure approvals, and reconcile transactions in a timely manner
- Cross-train and support additional marketing programs, including MDF and wholesaler initiatives
- Assist with planning internal and customer events (up to 200+ attendees)
- Other tasks as assigned
Benefits
- PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
- Employee-only premium covered at 100%
- Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
- Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
- 11.5 Paid Holidays per calendar year
- Paid Community Involvement Volunteer Day
- 401K Plan, 100% match on employee’s contribution, up to 5%
- Employee discounts on Navien products
- Discounted Tickets-hotels, amusement parks, sports events
- On site EV Chargers
- Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership
- Tech Stipend
- Monday Lunches
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
