Marketing Operations Supervisor

Mohegan Sun•Uncasville, CT

About The Position

This position is responsible for the supervision of the operational and personnel activities of the Arena Club and Momentum Event Center.

Requirements

High School Diploma or equivalent
Two years of experience in personnel staffing and scheduling, shift supervision and operational planning
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge Word, Excel and Outlook
Momentum Program ACSC Casino Management System and SharePoint
Ability to coach, counsel and train VIP Event Leads
Knowledge of department policies and procedures
Must attend all appropriate Human Resources Supervisor Training classes
Understanding of Mohegan Sun’s time and attendance
Intermediate knowledge of Arctics, PowerPoint Cognos, the Loop, and SharePoint
Knowledge of the creating and editing of Excel spreadsheets, Power BI and Cognos reports
Annual training for cyber security, ethics, etc
SMART and Responsible Gaming Training
Must be able to work in high energy environment with smoke, loud noises and low lighting
Must be able to walk, climb stairs, stand, bend, stretch and climb stairs for an extended periods of time
Must be able to sit in front of a computer screen for extended periods of time
Must be able to lift up to 50 lbs
Must be able to work various shifts and flexible hours

Responsibilities

Assists with the hiring, training, coaching and counseling for the VIP Event Leads to ensure the highest level of guest service
Oversee the day-to-day operations of the department
Event builds, including managing and delegating requests for upcoming Arena shows, Public and Private events, and promotions
Monitor and maintain the published schedules for Arena Club, Momentum Event Center, and additional Marketing events, including documenting availability for On Call Team Members, variance logs, contacting team with changes or when additional coverage is needed.
Administers and oversees the Arena Club and special event ticket distribution for all events
Evaluates player gaming levels and decides guest event response and access
Assists with managing the guest seating chart for all events based on established criteria and policies and procedures, including special seating and ADA requirements
Responsible for the maintenance and distribution of information for all entertainment and special events via the property information screen
Assists with creating and maintaining events in the ACSC, Portal admin panel, Avatar and ticket distribution software
Assists with compiling detailed records and reports of each show
Prepares communication and FAQ sheets for pre-shifts
Makes daily operating decisions based on departmental goals
Supervises internal procedures for employee skill expansion, transfers and worker profiles
Assists with the training and follow-up for SMART alcohol training
Assists with the preparation of annual performance appraisals and provides feedback on their job performance
Interdepartmental communication for scheduling, event criteria’s and requirements, guest service
Maintains property knowledge
Interacts with guests and provides event information
Maintains and respects confidentiality of marketing programs and guest information
Determines shift operating methods, structures and procedures consistent with goals established by the VIP Event Manager and Director of Loyalty Marketing
Assists the Manager with issuing disciplines or commendations, as needed
Attends meetings and training as needed