Marketing Operations Rep.

ServiceNow•Santa Clara, CA

7h•Remote

About The Position

ServiceNow is looking for a Marketing Operations Analyst to support how Marketing uses and operates its core campaign and content management capabilities. This role exists to make go-to-market operations and resource management solutions work better for the people using them every day. You’ll help bring order, clarity, and follow-through to how requests come in, how work moves forward, and how teams know what to expect. When something is unclear, broken, or stuck, this role helps figure out what’s really going on and gets it to the right place. You’ll work closely with cross-functional teams to keep operations running smoothly and to make sure Marketers have a reliable, predictable experience as we continue to evolve how we plan, execute, and measure work globally. What you get to do in this role

Requirements

2–4 years of experience in a business operations, analyst, or coordination role
Comfort working across teams and helping untangle unclear or incomplete requests
Strong organizational skills and attention to detail
Clear, practical communication style and the ability to stay calm when others are frustrated
Experience working with enterprise tools
A mindset that values consistency, clarity, and follow-through
Interest in how good processes and clean operations help teams scale and work more effectively over time
Bachelor’s degree or equivalent practical experience

Responsibilities

Be a go-to operational contact for marketers who need help navigating campaign and content management processes
Take in requests, questions, and issues, ask the right follow-up questions, and clarify what’s needed
Help ensure work follows a clear, consistent process so people know where to go and what to expect
Coordinate with partners to move work forward and close the loop
Keep track of what’s in progress and help make status visible so teams aren’t left guessing
Support the day-to-day operation of internal tools that help Marketing plan and manage work
Notice patterns in questions or issues and flag opportunities to simplify processes or clarify guidance
Provide lightweight guidance when needed to help teams use tools and processes correctly
Help reduce noise, confusion, and unnecessary escalation by bringing consistency and follow-through to operations