Marketing Operations Manager

Envista Holdings Corporation

3d

About The Position

The Marketing Operations Manager will build and lead the global marketing operations framework, including enablement, governance, workflow standardization, and a formalized training and education program for all Envista Operating Companies (OpCo’s). This role is essential in ensuring our enterprise MarTech stack and operational systems are governed, optimized, and fully leveraged to support scalable and compliant marketing execution. This role serves as the connective tissue between central platforms, OpCo marketers, IT, procurement, and external partners owning operational rigor, platform alignment, communication, and cross-functional enablement across the organization. Platform Operations & Governance · Govern and manage enterprise platforms including: · Adobe Workfront · SharePoint hubs & document management · Ticketing & project request systems · 3rd-party IT support vendor · And others · Oversee platform configuration, user provisioning, access standards, and permission frameworks. · Maintain data stewardship standards, governance policies, and usage compliance across OpCos. Global Enablement & Execution · Design and deliver a scalable global training and education program for marketing teams. · Build onboarding curricula, learning modules, process playbooks, and self-service documentation. · Host recurring enablement sessions, office hours, and platform update communications. Operations & Process Excellence · Define and optimize end-to-end workflows including campaign intake, asset routing, reviews, approvals, and ticket SLAs. · Own communication and adoption of all operational processes, platform changes, and usage requirements. · Develop maturity models and scorecards to measure capability lift and adoption growth. Reporting, Data & Operational Insights · Maintain reporting dashboards across Workfront queues, ticketing volume, SLAs, adoption, and utilization. · Perform data analysis to identify bottlenecks, efficiency opportunities, and capability trends. · Build standardized reports and templates in Excel/Sheets to support operational forecasting and planning. · Advanced Excel literacy required (pivot tables, VLOOKUP/XLOOKUP, conditional logic, dashboarding). Collaboration & Cross-Functional Alignment Act as the central PMO communication point for: o Workfront queue management o Ticketing cadence and routing o 3rd-party IT delivery partner alignment o Facilitate accurate scoping, prioritization, and resource visibility between teams. Vendor, Contract & Budget Operations · Coordinate licensing allocation, renewals, vendor business reviews, and performance reporting. · Partner with procurement and finance on PO intake, contract alignment, and optimization analyses. · Maintain vendor scorecards, service delivery reviews, and training obligations. Project Execution · Manage operational projects and platform rollouts that require cross-OpCo planning, onboarding, and communication readiness. · Ensure timelines, change communications, and adoption strategies are aligned to enterprise goals.

Requirements

• Bachelors Degree preferred
• 5+ years experience in marketing operations, digital operations, PMO, or MarTech management.
• Proven experience implementing platform governance, workflow optimization, and enterprise enablement.
• Strong command of Workfront or equivalent project/ticketing systems.
• Advanced written and verbal communication skills; able to train, influence, and educate at scale in a global environment.
• Advanced Excel literacy required (pivot tables, VLOOKUP/XLOOKUP, conditional logic, dashboarding).
• Experience in a multi-brand, matrixed global organization.
• Familiarity with IT collaboration, service desk models, and vendor SLAs.
• Ability to build self-service enablement programs that scale.

Responsibilities

• Govern and manage enterprise platforms
• Oversee platform configuration, user provisioning, access standards, and permission frameworks.
• Maintain data stewardship standards, governance policies, and usage compliance across OpCos.
• Design and deliver a scalable global training and education program for marketing teams.
• Build onboarding curricula, learning modules, process playbooks, and self-service documentation.
• Host recurring enablement sessions, office hours, and platform update communications.
• Define and optimize end-to-end workflows including campaign intake, asset routing, reviews, approvals, and ticket SLAs.
• Own communication and adoption of all operational processes, platform changes, and usage requirements.
• Develop maturity models and scorecards to measure capability lift and adoption growth.
• Maintain reporting dashboards across Workfront queues, ticketing volume, SLAs, adoption, and utilization.
• Perform data analysis to identify bottlenecks, efficiency opportunities, and capability trends.
• Build standardized reports and templates in Excel/Sheets to support operational forecasting and planning.
• Act as the central PMO communication point for: o Workfront queue management o Ticketing cadence and routing o 3rd-party IT delivery partner alignment o Facilitate accurate scoping, prioritization, and resource visibility between teams.
• Coordinate licensing allocation, renewals, vendor business reviews, and performance reporting.
• Partner with procurement and finance on PO intake, contract alignment, and optimization analyses.
• Maintain vendor scorecards, service delivery reviews, and training obligations.
• Manage operational projects and platform rollouts that require cross-OpCo planning, onboarding, and communication readiness.
• Ensure timelines, change communications, and adoption strategies are aligned to enterprise goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees