Marketing Operations Manager, San José

Vml•San Jose, CA

14d•Hybrid

About The Position

Are you great at motivating and leading a strong team of specialists? Can you help to ensure the continuous development of digital cross-channel marketing for global clients? Do you want an exciting management position in a dynamic and international working environment? Then you just might be the new Operations Manager we are looking for in our San José office! Please note, this is a permanent, full time and hybrid opportunity (2-3 days on site per week) based out of our Avenida Escazu offices in San José, Costa Rica What will you day look like In the role as an Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client services. Ensuring the continuous development of staff and services, you will take part in several strategic actions and process optimization. More specifically, your tasks include: Overseeing the team's daily operation and workload distribution. Manage quality control processes and monitor KPIs. Review resource allocation and team member capacities. Ensuring compliance with Service Level Agreements such as quality assurance and time to market activity. Review client status' feedback and needs. Lead people management efforts including participating in recruitment processes as well as continued staff development. Communicating with cross-functional teams and assessing performance. Conducting interviews and onboarding activities. Reviewing PTO requests and assessing team gaps. Encouraging staff to continuously update their skills set and participating in ongoing training / certification opportunities. Supporting the Local Operations Director and Regional / Global Operations Directors with local strategic initiative execution. Monthly reporting on progress and development for clients as well as internal stakeholders. Providing insight into project progression, forecasting and budgeting measures and client development opportunities.

Requirements

3-5 years of proven ability to establish and maintain strong client relationships.
3-5 years of experience with people and performance management as well as resourcing and recruitment processes.
Experience with digital production or marketing, commercialization of services or process optimization.
Strong ability to collaborate with various stakeholders.
Proven project management skills.
Excellent communication in English is a must.

Responsibilities

Overseeing the team's daily operation and workload distribution.
Manage quality control processes and monitor KPIs.
Review resource allocation and team member capacities.
Ensuring compliance with Service Level Agreements such as quality assurance and time to market activity.
Review client status' feedback and needs.
Lead people management efforts including participating in recruitment processes as well as continued staff development.
Communicating with cross-functional teams and assessing performance.
Conducting interviews and onboarding activities.
Reviewing PTO requests and assessing team gaps.
Encouraging staff to continuously update their skills set and participating in ongoing training / certification opportunities.
Supporting the Local Operations Director and Regional / Global Operations Directors with local strategic initiative execution.
Monthly reporting on progress and development for clients as well as internal stakeholders.
Providing insight into project progression, forecasting and budgeting measures and client development opportunities.