Marketing Membership Specialist

Hilton Grand Vacations•Orlando, FL

1d•Onsite

About The Position

As this is a pilot program, teamwork and adaptability will be critical behaviors for this candidate. HGV is testing a new way of selling and servicing our Members and Customers to drive lifetime value and satisfaction, so individuals qualified for this position must have an entrepreneurial spirit, be a self-starter, excel at inspired hospitality, great listening skills and emotional intelligence. The position will be based in Orlando, with onsite requirements, with possibility of work from home options in the future should the pilot prove successful. Why do Team Members like working for us: · Day 1 Benefit Eligibility · Driven base pay · Recognition Programs and Rewards · Discounted Hilton hotel rates worldwide! · 401(k) program with company match. · Paid Sick Days · Employee stock purchase program · Tuition reimbursement programs · Numerous learning and advancement opportunities · Daily Pay Option We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

HGV and HVC product knowledge and experience
Strong relationship-building and communication skills
High emotional intelligence and problem-solving ability
Deep customer advocacy mindset
Comfort navigating complex policies and procedures
Experience using CRM system (Salesforce)
Ability to collaborate cross-functionally with Sales, Marketing and Operations
Comfortable operating in a high-touch, test-and-learn environment
Ability to adapt to evolving workflows and expectations
Willingness to provide feedback and insight to refine the Relationship Selling model

Nice To Haves

HGV and HVC product knowledge and experience
Customer success, relationship management, or service advisory roles
Hospitality, travel, or membership-based programs
Experience supporting sales teams without direct selling responsibility

Responsibilities

Execute outbound email and phone campaigns tied to marketing initiatives and pilot test objectives
Must conduct ~80-100 outbound and inbound calls a day to meet pilot business expectations
Proactively follow up on email campaigns to increase engagement and secure Member/Consumer opt-in for personalized services
Conduct outbound call campaigns using approved scripts while maintaining a conversational, relationship-first approach
Clearly articulate the value of personalized service and relationship-based engagement
Conduct structured yet natural discovery conversations to understand consumer preferences, travel habits, life events, and service expectations
Accurately capture and maintain consumer data within Salesforce, including: Contact details and communication preferences Personal milestones (e.g., Birthdays, Anniversary’s, special occasions) Travel history, resort preferences, and interests Opt-in status and consent documentation
Ensure Salesforce data is complete, current, and actionable for Certified Vacation Advisor
Qualify consumer interest and readiness for a sales conversation
Schedule calls or appointments for assigned Certified Vacation Advisor, ensuring proper handoff and context
Provide Certified Vacation Advisor with relevant discovery insights to enable a personalized and informed sales conversation
Support ongoing relationship building through thoughtful, timely correspondence, including: Birthday/Anniversary outreach Post Stay and post-vacation follow-ups Personalized check-ins and milestone acknowledgements
Coordinate with resort teams to deliver “surprise & delight” experiences such as: In-room gifts Special amenities or upgrades (when available) Recognition of special events
The ability to blend inspired hospitality, service, and sales performance to drive a successful business model
Required to sell with integrity, adhering to all compliance and legal guidelines
Act as a liaison between marketing, sales, service, and resort partners to ensure a cohesive, personalized experience
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.