Membership Specialist

Associations International LLC•Lexington, KY

18m•Onsite

About The Position

We're looking for a Membership Specialist to join the American Volleyball Coaches Association team. As the Membership Specialist, you will play a critical role in supporting membership recruitment, retention, and engagement efforts that drive the success of the association. In this role, you will use strong judgment, professionalism, and attention to detail to manage and enhance member engagement processes, resolve complex member issues, oversee data and financial information, and identify operational improvements that support AVCA's mission and long-term growth. This position requires working in the office a minimum of four days per week.

Requirements

Undergraduate degree or equivalent combined education or related experience
Demonstrated ability to exercise independent judgment and handle complex or sensitive member situations
Ability to manage projects, set priorities, and make decisions with minimal supervision
Excellent interpersonal skills to facilitate interaction with the workforce
Communicate effectively, verbally, and in writing to a diverse audience
Plan, organize, and prioritize work
Demonstrate the highest level of ethical behavior
Remains flexible, adapting to changes in work environment
Study and apply new information and take initiative
Excellent time management, problem-prevention and problem-solving skills
Work accurately with close attention to detail
Maintain confidentiality of sensitive information
Possess a work ethic that includes neatness, punctuality, and accuracy
Exhibit a professional, businesslike appearance and demeanor
Strong computer skills, including standard Office 365 operating system (e-mail, spreadsheets, etc.)
Available to travel when needed

Responsibilities

Analyze membership data to identify trends, risks, opportunities and propose strategic improvements to leadership
Identify risks or inefficiencies in membership or financial workflows and implement corrective actions
Oversee the accuracy and integrity of the membership database and update records as needed
Design, implement, and maintain membership programs/services and associated policies
Independently manage new and renewal memberships and make recommendations to leadership that improve the member experience
Execute financial controls and manage membership, events, and sponsor payments using discretion in handling sensitive information
Oversee and direct event registration operations including system design, process standards, and post-event performance analysis
Independently resolve complex event registration situations and approve refunds
Establish operations systems and implement strategic decisions within area
Use discretion to tailor member engagement and communication strategies for priority groups and partners
Manage invoicing including proofing details and coordination of logistics
Support marketing strategies for member renewal, event attendance, and member recruiting
Exercises independent authority within assigned area without prior approval, subject only to organizational budget and policy parameters
Adhere to Standard Operating Procedures (SOPs), updating as process improvements are identified
Possess deep knowledge of association and member offerings
Performs other duties as assigned