Membership Specialist

American National Standards Institute•New York, NY

2d•$74,400 - $82,800

About The Position

The Membership Specialist manages the full lifecycle of membership engagement—from outreach and enrollment to retention and ongoing support. Position will also be tasked with maintaining records, tracking membership figures, and coordinating with marketing, operations, finance, and program teams to support membership initiatives.

Requirements

A college degree or comparable work experience.
Strong communication and interpersonal skills.
Experience in customer service.
Ability to multitask, stay organized, and manage time effectively.
Strong trouble shooting skills
Comfortable working with diverse populations.
Creative
Self-motivated and able to work independently.
A “team player” and able to work well with all staff.
Able to accept work assignments from more than one supervisor and work well under pressure.
Strong computer skills including proficiency in MS office suite, CRM or membership management software, Adobe Acrobat Exchange.
Good writing and proofreading skills.
Solid data entry skills with strong attention to detail.

Responsibilities

Recruitment & Outreach Promote membership benefits through meetings/events, presentations, and digital outreach.
Respond to inquiries from prospective members and guide them through the enrollment process.
Develop and support marketing campaigns.
Onboarding & Support Welcome new members, provide orientation materials, and ensure a smooth onboarding experience.
Serve as the primary point of contact for member questions, concerns, and service needs.
Maintain a high standard of customer service to build strong member relationships.
Engagement & Retention Assist in planning and executing member events, workshops, or programs.
Conduct outreach to at‑risk or inactive members to encourage continued participation.
Gather feedback to improve the member experience and recommend enhancements.
Cross‑Functional Collaboration Work closely with marketing, operations, finance, and program teams to support membership initiatives.
Provide insights to leadership on member needs, satisfaction, and opportunities for growth.
Membership Administration Process new applications, renewals, cancellations, and account updates accurately and promptly.
Maintain member records in CRM.
Track membership metrics, prepare reports, and identify trends in engagement or retention.
Information Security Responsibilities Attend/complete assigned information security training by the designated completion date.
Read and adhere to published ISMS policies and procedures.
Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.