Marketing Events Manager 3

Behavox

1d

About The Position

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

- Work with some of the World's largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products

Requirements

• A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
• Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
• Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
• Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
• Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

Responsibilities

• EXPAND accounts and generate additional revenue within their book of business
• REDUCE churn and retain accounts by increasing customer satisfaction
• PRIORITIZE strategically to provide customer analysis and activity plans
• SOLVE problems whilst applying highly customer-centric practices
• WORK across departments (PMs, PMs, AE) to champion for clients

Benefits

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation
• Benefits include fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed