Marketing Director

The Centers•Cleveland, OH

2d•Hybrid

About The Position

The Director of Marketing and Communications is a hands-on leader responsible for driving clear, consistent, and effective communications through strong project management. This role oversees internal organizational messaging and the day-to-day execution of marketing and communications projects. The Director translates organizational priorities into clear, audience-focused communications, ensuring work is completed on time and on strategy. This position requires a strong communications background, excellent writing and editing skills, and the ability to manage multiple complex projects across teams and service areas, while providing clear structure and consistency for the marketing team. A demonstrated commitment to The Centers’ mission and the diverse communities we serve is essential.

Requirements

Bachelor’s degree in marketing, communications, journalism, or a related field.
Five (5) or more years of professional experience in marketing and communications.
Demonstrated experience leading and overseeing communications initiatives and managing complex projects.
Previous experience supervising staff.
Communications strategy and best practices, including internal communications, public relations, and content development.
Project management methodologies and tools.
Digital communications platforms including websites, email marketing systems, and social media.
Exceptional written and verbal communication skills, including editing and message refinement.
Highly organized with strong attention to detail.
Strong project management skills with the ability to manage multiple priorities simultaneously.
Ability to translate complex information into clear, accessible messaging.
Leadership skills that emphasize clarity, organization, accountability, and follow-through.
Sound judgment and discretion, particularly with sensitive communications.
Demonstrated ability to lead teams through change and build a healthy, accountable team culture.

Nice To Haves

Experience with Jira is a strong plus.
Experience in healthcare, nonprofit, or social services environments is a plus.
Adobe Creative Suite

Responsibilities

Directs internal and external communications, organizational messaging, executive communications, campaigns, and public-facing materials across channels including web, email, social media, print, presentations, and media.
Ensures messaging is clear, accessible, and mission-aligned across programs.
Partners with senior leadership on priority, growth-related, and sensitive communications.
Coordinates media relations, including press releases, pitches, and interviews.
Provides strategic direction and review for digital channels, with day-to-day execution led by the Digital Marketing Manager.
Directs marketing and communications project management, ensuring clear scopes, timelines, and deliverables to support effective team execution.
Manage workflows across the marketing team and internal stakeholders using structured project management tools to improve collaboration.
Track priorities and dependencies across multiple projects and proactively address issues in a fast-paced, mission-driven environment.
Use tools such as Jira, or similar platforms, to organize work, report status, and improve efficiency.
Supervise, coach, and develop marketing team members by setting clear direction, priorities, and performance expectations, while supporting professional growth through coaching, goal setting, and skill development aligned with organizational needs.
Foster a respectful, collaborative, and execution-focused team culture grounded in trust, clarity, and follow-through.
Address performance issues directly and constructively, providing clear feedback, expectations, and follow-through.
Maintain consistent brand voice, tone, and visual standards across all communications.
Review and approve key materials to ensure quality and alignment with organizational goals.
Support effective use of brand guidelines across the organization.
Establish goals and metrics for communications and marketing work, and monitor effectiveness using data and feedback to improve outcomes.
Other duties as assigned