685 Marketing Associate
About The Position
Responsible for customer service and accurate data entry. Will motivate repeat business to casino. ESSENTIAL FUNCTIONS RESPONSIBILITIES: Establish a means of identifying players and effectively cultivating a relationship with them. The key factor to the player is “Service” and the Player's Club is designed to be a superior form of Guest service. Promptly greet guests in a courteous and professional manner, enrolls new members in the Player's Club, explains the advantages/benefits of membership in the Player's Club. Encourage use of the Player's Club Card Accurately record guest’s transactions/redemptions. Responsible for maintaining knowledge regarding the events/services in the Casino, assists with promotions as requested. Responsible for demonstrating courtesy, respect and sensitivity to the needs of every person, guests and co-workers. Maintains knowledge of all events in the property as a whole. Attends and/or facilitates all mandatory meetings and training. Maintains confidentiality at all times. Is sensitive to Native American Culture. Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations. Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe. Performs other duties as assigned.
Requirements
- Ability to communicate with guests effectively.
- Ability to explain the advantages and benefits of the players club card.
- Ability to accurately record data.
- Physically capable of sitting, standing and walking for long periods of time.
- Subject to internal working conditions, including a smoking environment.
- High School graduate or General Education Degree (GED)
- Must have strong computer skills
- Must meet Tribal/State compact licensing requirements, pass criminal background check and submit to drug testing.
Nice To Haves
- Prefer some experience in a guest service oriented position.
Responsibilities
- Establish a means of identifying players and effectively cultivating a relationship with them.
- Promptly greet guests in a courteous and professional manner
- Enroll new members in the Player's Club
- Explain the advantages/benefits of membership in the Player's Club
- Encourage use of the Player's Club Card
- Accurately record guest’s transactions/redemptions
- Maintain knowledge regarding the events/services in the Casino
- Assist with promotions as requested
- Demonstrate courtesy, respect and sensitivity to the needs of every person, guests and co-workers
- Maintain knowledge of all events in the property as a whole
- Attend and/or facilitates all mandatory meetings and training
- Maintain confidentiality at all times
- Operate within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations
- Secure the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
