Marketing and Operations Coordinator

Grille Mechanical Contractors•Howell Township, NJ

10h

About The Position

We are seeking a highly organized, adaptable, and motivated Operations & Marketing Coordinator to support both front-office operations and marketing efforts for our HVAC company. This is a dynamic and multifaceted role that plays a key part in the day-to-day business flow and long-term growth of the business. Responsibilities span customer communication, dispatch and scheduling support, administrative coordination, and executing marketing initiatives. Because this position touches many areas of the company, it requires strong problem-solving skills, flexibility, and the ability to manage changing priorities in a fast-paced service environment. In return, this role offers significant growth potential, increased responsibility over time, and the opportunity to develop into a senior operations, marketing, or management position as the company continues to grow.

Requirements

2+ years of experience in office administration, dispatch, marketing, or a related role
Strong multitasking and organizational skills
Excellent written and verbal communication abilities
Comfortable working in a fast-paced, service-based environment
Proficiency with computers, CRM, scheduling, and basic marketing tools
Ability to manage competing priorities and meet deadlines

Nice To Haves

Experience in HVAC, construction, or home services preferred
Familiarity with dispatch software is a plus (ServiceTitan, Housecall Pro, Jobber, etc.)
Basic SEO knowledge (local SEO, on-page optimization, Google Business Profile)
Experience with Canva or similar design tools
Understanding of lead tracking and local service marketing

Responsibilities

Answer incoming customer calls and schedule service, maintenance, and emergency appointments
Assist with dispatching technicians based on priority, availability, and location
Confirm appointments and communicate schedule updates to customers and technicians
Enter job details, notes, and invoices into the CRM or dispatch software
Support billing, payment processing, and basic administrative tasks
Maintain organized customer records and service histories
Assist with maintenance agreement tracking and renewals
Provide professional customer service and handle basic issue resolution
Create, schedule, and execute marketing campaigns
Manage social media scheduling and content (service photos, promotions, reviews, team highlights)
Assist with email marketing, promotions, and customer communications
Manage Website and SEO - updating website content, service pages, and location-based pages
Optimize blog posts, service descriptions, and FAQs using basic keyword research and on-page SEO best practices
Monitor Google Business Profile updates, service categories, photos, and posts to support local SEO
Track website traffic, search visibility, and lead sources using tools like Google Analytics and Search Console
Monitor and respond to online reviews (Google, Facebook, etc.)
Develop, design and produce marketing materials
Coordinate branded materials, uniforms, and printed assets