Market Research Interviewer

Universal Studios Hollywood • Los Angeles, CA

5d • $20 - $20 • Onsite

About The Position

RESPONSIBILITIES:

Ensure interviews conducted are done with the highest level of quality by
properly administering each survey without falsification of data and bias.
Perform survey research by using proper interviewing techniques and adhering
to strict methodologies and guidelines
Meet assigned quota for survey collection
Record respondent’s answer’s with 100% accuracy, including typing
respondent’s verbal answers to survey questions.
Promote and provide extraordinary guest service for both internal and
external guests; answer questions, offer information, and provide assistance
in a courteous manner.
Understand and demonstrate the proper use of safety practices and ensure
department standards are maintained and safety policies for the Park upheld
Monitor and maintain a safe and secure environment for both team members and
guests of all ages, following all company guidelines and protocols.
Identify, de-escalate, and resolve conflicts or disturbances professionally
and effectively to maintain a positive atmosphere.
Provide a positive and welcoming experience for guests of all ages while
maintaining composure during difficult interactions.
Maintain a high level of trust and integrity to promote a safe, secure, and
welcoming environment for customers and colleagues of all ages.
Perform other duties as assigned

QUALIFICATIONS:

Must be 18 years old or older
High school diploma or GED
Customer service experience

Job Demands:

Must be able to walk or stand for extended periods of time
Must regularly lift and/or move up to 25lbs, frequently lift and/or move up
to 25 lbs with assistance
The noise level is generally moderate to high
Team Members are subject to a variety of weather conditions, including but
not limited to: heat, sun exposure, cold, and inclement weather. Depending on
the assigned location, work can be almost exclusively outdoors

Schedule:

Must be available to work at least 4 days per week throughout the peak
seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay:

$20 per hour

Requirements

• Must be 18 years old or older
• High school diploma or GED
• Customer service experience
• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors
• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Responsibilities

• Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.
• Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines
• Meet assigned quota for survey collection
• Record respondent’s answer’s with 100% accuracy, including typing respondent’s verbal answers to survey questions.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees