MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.
Responsibilities
Market & Event Research Conduct competitive set and industry research to benchmark MCCNO performance.
Analyze client survey data and provide recommendations to improve event quality and customer satisfaction.
Collect post-event performance data and provide actionable insights to clients and stakeholders.
Reporting & Analytics Prepare occupancy reports to New Orleans & Company and hospitality partners.
Compile reports to communicate results, achievements, and challenges for stakeholders including board members, executive staff, and sales and marketing leadership.
Support reporting needs for MCCNO monthly MCCNO Board Meetings and leadership reviews.
System & Data Management Maintain accuracy of the event management system, updating accounts, contacts, and invoices as needed.
Identify and correct duplicate or inconsistent records.
Build and update dashboards that monitor sales activity, event volume, and financial outcomes.
Budget & Departmental Support Assist with preparation of initial and revised budget in partnership with Sales, Special Events & Partnerships, and Communications.
Partner with Finance, Event Management, and other departments to improve reporting accuracy and process efficiency.
Provide coverage for booking and contract functions as assigned.