Market Operations Director

Wonder • Milford, CT

1d • $138,000 - $159,000 • Onsite

About The Position

As a Market Operations Director, you will lead operational excellence across a multi-unit restaurant region, spanning multiple cities and locations. This role will focus on driving consistent guest satisfaction, operational standards, and profitability across your market. You will work closely with restaurant leadership teams, guiding them in day-to-day operations, long-term strategic planning, and talent development. As part of the Operations Leadership Team, you will ensure the company's strategic initiatives are successfully executed at the market level, fostering a culture of high performance, accountability, and growth.

Requirements

• 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment managing 20+ stores
• Proven leadership in developing, coaching, and retaining high-performing teams
• Strong financial acumen with experience managing market-level P&L and driving profitability
• Excellent communication, organization, and decision-making skills, especially under pressure
• Ability to travel frequently across the market to maintain operational oversight and lead by example
• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site within assigned region
• Must have a current Food Handlers Certification

Nice To Haves

• Bachelor's degree or equivalent work experience is preferred
• Passion for developing talent, driving operational excellence, and exceeding guest expectations
• This role is ideal for a results-driven leader with a passion for restaurant operations, talent development, and strategic market growth. If you thrive in a dynamic environment and excel at leading teams to success, this is a great opportunity to make a significant impact.

Responsibilities

• Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values
• Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies
• Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement
• Monitor financial performance through P&L management and use of reporting tools to ensure profitability and cost control
• Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning
• Collaborate with cross-functional teams to evaluate and approve market growth opportunities
• Lead new restaurant openings by playing an active role in recruitment, training, and operational setup
• Ensure compliance with food safety, labor laws, and other regulations across the market
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions
• Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization
• Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount
• Note: Some of our benefits vary by state and depend on the number of hours you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees