Market Director , Experience of Care - Virginia and South Carolina Markets

Bon Secours Health System • Richmond, VA

22d

About The Position

The Experience of Care Director leads market-based team focused on driving experience of care system strategies, tactics, and behaviors to achieve experience of care excellence as noted by achieving experience of care KPI targets.

Requirements

• Bachelors Degree, healthcare, nursing or related field required
• 7-10 years related experience with experience of care/customer relations, and proven progressive responsibility influencing stakeholders required
• Plan and lead change (change management)
• Ability to assess deviation from best practices and effectively apply solutions
• Problem/conflict resolution
• Customer service champion
• Data trending and analysis

Nice To Haves

• Masters, healthcare, nursing or related field preferred

Responsibilities

• Deploys system experience of care strategies, tactics, and behaviors in their market
• Provides experience of care support across departments and disciplines
• Collaborates with facility leadership to help drive performance improvement efforts for experience of care
• Participates in system experience of care committees and workgroups to collaborate on system experience of care strategies and initiatives
• Press Ganey portal superuser, assists in managing market level access, in partnership with system director-manages requests to add or delete survey locations by completing demographic profiles for their market
• Supports market leadership by providing reports, deep dive data drills, and organizes PG resources in partnership with system EOC leadership for meetings and other requests.
• Review EOC KPI targets and data regularly, drives performance based with collaborating leaders based on results
• Collaborates with facility leadership to help drive performance improvement efforts for experience of care
• Collaborates with system experience of care colleagues on best practices

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Director