Regional Director South Carolina

AAM Brand•Charleston, SC

About The Position

Founded in 1990, AAM manages over 1000 HOA communities comprised of 200,000+ units and employ over 1050 team members throughout our thirteen regional offices. We specialize in the forward planning and full-service management of master planned, single family, condominium, active adult, urban high-rise and mid-rise communities. We have expanded our business within North and South Carolina and are seeking an experienced Community Management professional to help oversee the day-to-day operations along with training and mentoring our staff members. Position Summary: Responsible for the P&L, supervision, development, culture, guidance, mentorship and success of assigned Regional Business Unit.

Requirements

Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Self-direction.
Capacity to set personal priorities, follow-up and report as required.
Ability to motivate staff.
Time Management: the ability to organize and manage multiple priorities.
Attention to detail.
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Out of state travel up to 10 days a month as required.
Seven (7) years of proven success in a Community Management/Supervisory role.
Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
In-depth knowledge of budgets, financial administration along with HR and personnel management experience.
Strong computer software and internet proficiency.
Strong accounting and financial experience, preferably in the HOA industry.
Valid driver’s license.
Utilizing a computer in an office setting, work remotely as business allows, utilize personal vehicle for travel involved and able to walk or move around properties and necessary.
Out of state travel up to 10 days as required.

Responsibilities

Develop a strong working relationship with Clients through regularly scheduled interactions and meetings.
Build the business in the region through active sales/marketing efforts (focusing on local developers) for both organic and acquisition based growth.
Attend Board and Annual Meetings and other meetings as required.
Assist Managers and Clients to ensure compliance with State, Federal, Local and Association Management Statutes.
Guide and participate as needed in interviews, hiring, terminations, training, and placement of Community Managers, and related support staff.
Manage local office operations, providing ongoing coaching, mentoring, support, and development of staff, landlord interactions, supply purchases, interaction with facility related vendors, etc.
Ongoing interaction with corporate leadership, ensuring compliance with company policies, effective use of tools and compliance with policies and procedures.
Provide leadership, direction and supervision to regional staff and other assigned direct reports, including but not limited to ongoing training, certifications, compliance with company policies, implementation of industry best practices, compliance with local statutes, etc.
Evaluate employees and ensure completion of annual reviews.
As applicable, communicate with boards regarding annual increases for contracts, assigned staff, and communicate through appropriate channels for execution.
Provide training, direction, and coaching to ensure compliance with established AAM policies and procedures, including but not limited to, annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statement review, contract negotiation and execution, and regional staffing.
Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
Provide oversight in the reviewing, proofreading and approving mailings, notices, newsletters, etc.
Handle escalated homeowner issues as required.
Report resolutions to superiors and to the Board of Directors as required.
Assist and contribute to the ongoing development of the AAM strategic plan.
Participate in the acquisition process as required.
Other related duties as directed.