Distribution Center - Market Delivery Manager

The Home Depot • Atlanta, TX

11d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Market Delivery AGM has multi-unit responsibility for leading a group of Market Delivery Operation (MDO) Managers/Supervisors to meet all performance standards of the distribution center operation and all delivery service goals. Responsible for coordinating market efforts ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The Market Delivery AGM will need to ensure that all MDOs within the market have a positive associate environment with high standards of performance in order to meet customer needs. As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule.
• Ability to be on-call at various times.
• Must be able to work weekends and holidays.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• 5 years of work experience

Nice To Haves

• Bachelors Degree concentrating in Operations Management, Business or Supply Chain
• Proficiency in Microsoft Outlook, Word and Excel software applications
• Previous change management experience
• Multiple site responsibility within geographical region
• Experience in last-mile delivery
• Direct fulfillment experience
• Proven ability to deliver excellent customer service

Responsibilities

• Monitor market MDO building level scorecards, financials, and safety metrics and identify recommendations for improvement or address any potential issues.
• Responsible for direct customer contact and support. Oversee escalated exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues
• Responsible to maintain and leverage vendor relationships within the given market - to include close partnership on inventory, inbound transportation, promotions & forecast, and service level agreement deliverables.
• Market level management of all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED