Marine Parts Advisor (Front Counter & Customer Support)

Boater's World Marine Centers•Bradenton, FL

10d•Onsite

About The Position

The Marine Parts Advisor is a key player in keeping Boater’s World running smoothly and our customers on the water. This role sits at the center of the Parts Department, supporting service operations and working directly with boaters to identify the correct marine parts, accessories, and rigging solutions for their vessels. This is a senior-level position for someone with hands-on marine parts experience who understands outboards, marine systems, and manufacturer part structures. You’ll balance inventory accuracy, service support, and customer experience while setting the standard for how the Parts Department operates day to day. You’ll also lead by example, mentor junior team members, and ensure parts move efficiently from receiving to counter to customer.

Requirements

3+ years of hands-on experience in marine parts inventory, receiving/shipping, and customer service
Strong working knowledge of marine parts, outboard motors, and marine systems (required)
High school diploma or equivalent; additional technical or business education is a plus
Strong attention to detail with excellent organization and multitasking skills
Comfortable working in a DMS for marine parts ordering, receiving, and sales
Basic computer proficiency, including Microsoft Office
Clear, professional communication skills with customers and internal teams
Proven ability to handle customer concerns calmly and professionally
Solid math skills for inventory accuracy and transaction processing
Leadership experience with the ability to train and mentor others
Ability to work independently while contributing to a team environment

Responsibilities

Oversee daily receiving of inbound marine parts, verifying costs, quantities, and part numbers before entering them into the DMS
Organize and assign received marine parts to proper bin locations with accurate labeling
Manage service-related marine parts, ensuring they are correctly assigned to repair orders and communicated promptly to the Service Department
Handle Special Order (SO) marine parts by labeling accurately, updating the DMS, notifying customers, and tracking contact attempts
Stage special order parts for customer pickup and manage marine parts returns according to manufacturer guidelines
Perform weekly cycle counts to maintain accurate marine inventory and resolve discrepancies
Work closely with Accounting to ensure inventory counts and costs remain accurate
Assist internal and external customers by identifying and supplying the correct marine parts and accessories for their boats
Use marine knowledge to recommend complementary parts, accessories, and rigging items that improve performance and reliability
Create special orders for non-stocked marine parts and manage backorders
Enter customer, vessel, and sales information accurately into the DMS
Maintain a clean, organized, and customer-ready parts counter and retail area
Assist with vendor orders, stock replenishment, and merchandising of marine products
Support daily transaction processing, reporting, and occasional till reconciliation
Greet every customer professionally and engage them in conversation about their boat, usage, and needs
Provide clear, accurate guidance using marine product knowledge and manufacturer resources
Communicate confidently in person and over the phone
Turn service issues or frustrated customers into positive experiences through problem-solving and follow-through
Mentor junior Parts Advisors and support training in marine parts identification, systems, and customer service
Lead by example with professionalism, organization, and customer-first behavior
Ensure adherence to safety standards, inventory procedures, and company policies