Marina Operations Lead

Morningstar Properties•Belmont, NC

6d•Onsite

About The Position

Come work in a beautiful setting right on the water! Do you love to work with people? Do you have a positive, uplifting demeanor that is infectious to those around you? Are you the type of person who loves to take the lead, solve problems, and overcome obstacles? If that sounds like you, we’d love for you to join us! Who We Are: At Morningstar Marinas McLean in Belmont, NC we love what we do and we hope it shows. We've created a community of boaters who come together to enjoy life on the water, and our role is to provide best-in-class services and amenities designed to make it happen. With coastal locations in VA, GA & FL, and inland lake locations in NC and OH, we strive for our customer experiences to be as jaw-dropping as our settings. As part of our team, you’ll benefit from training programs and development opportunities, a workplace view that’s hard to beat in the opposite of a desk job, flexible schedules, and much more. We believe our greatest investments are our people and we’d love to invest in you. Who We’re Looking For: A detail-oriented individual who understands what it means to provide impeccable customer service. A person who listens to understand, and looks to solve problems as they arise. Someone who takes immense pride in their work and can multi-task like a pro. We want a people-person who can easily operate in a flurry of activity, yet remain as calm as a Buddhist monk at a rock concert. What You’ll Do: Report to the General Manager and Marina Manager of the marina. Lead a team in day-to-day property maintenance and operational tasks Create, and operate in, a clean and secure environment that ensures the absolute safety of our employees and customers alike. Have a firm grasp on our marina business - from interacting and handling our visiting transient boaters, to managing the rental boat fleet, and everything in between. Recognize the value of premium customer service and execute practices that are beneficial to both the customer and the needs and goals of the marina. Drive efficiencies, implement operational improvements, and constantly strive for customer satisfaction

Requirements

At least 2 years of experience working in a fast-paced operational environment
Independence & intuition; curiosity & creativity
Solid problem-solving skills; the ability to address immediate needs and quickly find resolutions to issues
A strong willingness to learn – not just the immediate dock master duties, but those of the entire marina operation
Top-notch verbal and written communication skills - this one is non-negotiable

Responsibilities

Lead a team in day-to-day property maintenance and operational tasks
Create, and operate in, a clean and secure environment that ensures the absolute safety of our employees and customers alike.
Have a firm grasp on our marina business - from interacting and handling our visiting transient boaters, to managing the rental boat fleet, and everything in between.
Recognize the value of premium customer service and execute practices that are beneficial to both the customer and the needs and goals of the marina.
Drive efficiencies, implement operational improvements, and constantly strive for customer satisfaction