Marina Operations Manager

Morningstar Properties • Cornelius, NC

4d

About The Position

At Morningstar Marinas Crown, we love what we do and we hope it shows. We've created a community of boaters who come together to enjoy life on the water, and our role is to provide best-in-class services and amenities designed to make it happen. With coastal locations in VA, NC, GA, FL, and river location in OH, we strive for our customer experience to be as jaw-dropping as our settings. Join our team and enjoy training programs, development opportunities, flexible schedules, and a workplace view that's far from the typical desk job. We believe our people are our greatest investment, and we’re excited to invest in you!

The type of individual who wants to run their own business, but within the safe confines of a larger organization. Someone who looks forward to putting on the work gloves in the morning, then diving into the P&L in the afternoon. A manager who understands that the customer is the driving force behind everything we do from daily dock walks, ground maintenance, and clean restrooms. Greeting customers at the fuel dock and asking how the fish were biting. We want a people person who can manage the business today, but who also has the strategic chops to develop tomorrow's bottom line.

Requirements

• At least 5 years of experience working in, or overseeing, a physical operation with supervisory experience, required.
• Ability to lead and manage a team, including scheduling, training, and performance evaluations.
• Awareness of environmentally friendly practices to minimize the marina’s ecological footprint.
• Independence & intuition; curiosity & creativity.
• Solid problem-solving skills: the ability to address immediate needs and quickly find resolutions to issues.
• A strong willingness to learn not just the immediate duties, but those of the entire marina operation.
• Top-notch verbal and written communication skills.
• An associate’s degree: a bachelor’s degree is preferred.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Familiarity with marina management software, booking systems, and general office tools

Nice To Haves

• Certified Marina Manager (CMM) from the Association of Marina Industries (AMI) preferred but not required.
• First aid, CPR, and other safety certifications are preferred.

Responsibilities

• Report to the Senior General Manager of the marina
• Create, and operate in a clean and secure environment that ensures the absolute safety of our employees and customers alike.
• Recognize the value of premium customer service and execute practices that are beneficial to both the customer and the needs and goals of the marina.
• Have a firm grasp on the marina business. Knows the primary revenue drivers, as well as the areas with the highest profit margins.
• Become an expert operator of our marina forklift(s)
• Coach, mentor, and develop the best trained marina staff in the business
• Drive efficiencies, implement operational improvements, and constantly strive for customer satisfaction
• Develop and implement marketing strategies to increase marina occupancy, boat rentals, and ancillary income.
• Understand Key Metric Results, customer satisfaction and operational efficiency.
• Understanding of organizational financial processes and knowledge of profit and loss statements.
• Plan and prioritizes and make deadlines aligned with organizational goals.
• Overseeing the supply and storage of marina equipment, parts, and materials.

Benefits

• A very competitive salary that is commensurate with your experience
• A benefits package that includes medical/dental coverage, 401K, and paid time off
• A flexible schedule
• A casual, comfortable uniform (we're talking t-shirts & shorts)
• Growth opportunities in an established organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree