Marina Operations Associate

Equity LifeStyle Properties, Inc. • Palm Beach Gardens, FL

3d

About The Position

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Marina Operations Associate in Palm Beach Gardens, Florida. As Marina Operations Associate, you will be responsible for assisting with the daily operations of the marina, both on the docks and in the office. This dual-role position combines customer service, administrative duties, and dockside assistance, ensuring that our marina clients receive excellent service and that our docks operate efficiently and safely. Your job will include a mix of responsibilities on the docks and in the office. You’ll be one of the first points of contact for our marina customers, ensuring they receive friendly and efficient service. On the docks, you’ll assist with docking and undocking boats, perform general maintenance, and help boaters with services like fueling and pump-outs. In the office, you’ll handle inquiries, manage customer accounts, and assist with administrative tasks.

Requirements

• Customer Service Skills: You should be friendly, professional, and able to communicate clearly with a diverse group of customers.
• Administrative Abilities: Basic computer skills and experience with marina management software are important for handling customer accounts and office duties.
• Dockside Knowledge: While experience working around boats or marinas is preferred, a willingness to learn is essential.
• Physical Capability: You must be able to lift up to 50 pounds and work outdoors in various weather conditions.
• Attention to Detail: Strong problem-solving skills and attention to detail are critical for maintaining safety and providing excellent service.

Nice To Haves

• Prior experience in customer service or administrative roles.
• Familiarity with boating and marina operations.
• Knowledge of PO Compliance, Microsoft Programs, and Outlook.

Responsibilities

• Assisting boaters with docking, undocking, and general marina services.
• Performing routine maintenance, cleaning, and safety checks on the docks.
• Installing and adjusting dock equipment such as cleats and dock boxes.
• Ensuring the docks are free from hazards and reporting any safety concerns.
• Greeting and assisting customers, handling inquiries, and providing information about marina services.
• Managing billing, customer accounts, and lease contracts using marina management software.
• Answering phone calls and emails and maintaining accurate records.
• Supporting marina events and customer engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees