Manufacturing IT Technician

Clarios • Saint Joseph, MO

8h

About The Position

The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure in the plant. The Plant IT Technician reports directly to the USCAN Plant Systems West Team Lead with a dotted line relationship to local plant management teams. Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds Triage IT hardware, software, and network issues in the office and on the manufacturing plant floor, sometimes acting as liaison between the L1 Help Desk and the end user Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, and mobile phones, while following hardware and software standards Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards Provide general application support, including O365, Windows 10, ERP, firewalls Facilitate the full PCLM process with an emphasis on configuration Maintain security, appearance, and organization of the server room Manage SLAs and resolve incidents in Service Now Primary contact for service providers Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments Partner across local departments—Engineering, HR, Maintenance—to advise on deployments and execute projects Engage with the USCAN Plant Systems Team to execute projects across the region Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts Travel occasionally to support remote sites or assist with projects. (Up to 10%)

Requirements

• Bachelor’s Degree with 1 year of IT technical support experience
• In lieu of a Bachelor's Degree, will consider a 2-year degree and at least 6 years of experience, or equivalent combination of education and experience
• Solid understanding of PCs including software installation, reimaging, Intune AD, Azure
• Experience configuring / troubleshooting issues / and deploying IT hardware, such as various printers, PCs, thin clients, scan guns, and/or radio frequency (RF) devices required
• Understanding of networks and administration with knowledge of Access Points, Switches, VOIP, TCPIP, DHCP, DNS
• Experience with structured network cabling
• Solid analytical and critical thinking skills with strong written and verbal communications skills
• Demonstrated track record of strong initiative and producing results
• Ability to be on-call to resolve off-hours support situations requiring immediate attention

Nice To Haves

• Other desirable certifications include Network+, Security+, MCSE, CCNA, A+
• Experience with inventory, asset management, and CMDB is a plus
• Experience working in a manufacturing plant setting strongly preferred

Responsibilities

• Installing and supporting the IT hardware, software, and network infrastructure in the plant
• Triage IT hardware, software, and network issues in the office and on the manufacturing plant floor, sometimes acting as liaison between the L1 Help Desk and the end user
• Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, and mobile phones, while following hardware and software standards
• Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks
• Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards
• Provide general application support, including O365, Windows 10, ERP, firewalls
• Facilitate the full PCLM process with an emphasis on configuration
• Maintain security, appearance, and organization of the server room
• Manage SLAs and resolve incidents in Service Now
• Primary contact for service providers
• Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments
• Partner across local departments—Engineering, HR, Maintenance—to advise on deployments and execute projects
• Engage with the USCAN Plant Systems Team to execute projects across the region
• Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors
• Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts
• Travel occasionally to support remote sites or assist with projects.

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide market share leadership
• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees