IT Technician

WalbridgeSaline, MI
3dOnsite

About The Position

We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow. You will work from the project location in Saline, MI and our Headquarters in Detroit, MI

Requirements

  • Completed a minimum of High School Diploma or equivalent, and technical training or professional experience.
  • 3 years’ commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
  • Proficiency using Microsoft Office suite and Windows operating system software.
  • Experience steadfastly documenting all works performed in ticketing system.
  • User Data Transfer to New laptops.
  • Thorough understanding of hardware technical specifications and General Network experience.
  • Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
  • Ability and willingness to learn new skills quickly.
  • Ability to safely lift up to 40 lbs.
  • Able to frequently work beyond forty hours per week.
  • Able to travel out of state, sometimes on short notice, and stay overnight as needed.

Nice To Haves

  • CompTIA A+ certification
  • Networking knowledge, including router/firewall configuration and management.
  • Direct end-user support experience

Responsibilities

  • Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems.
  • Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications.
  • Onboarding & Workstation Setup: Onboarding, setting up workstations for users.
  • Network Support: Install and assist with basic network troubleshooting and connectivity issues.
  • IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities.
  • User Training: Provide training to internal users on hardware and software usage.
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