Mango Report Specialist

ACE Hardware

4d•$59,000 - $70,500

About The Position

The principal functions of the Store Systems – Mango Report Specialist are managing account setup, basic support of the system, and input into Help content and QA testing. The Mango Report Account Manager also provides “Do It For Me” services where stores pay to have Mango process certain reports within their systems. Store Systems and Operations is responsible for researching, developing, field testing, marketing, deploying and training best practices for all of the day-to-day tasks associated with operating an Ace store, of which Mango Report (recently purchased by Ace) is a major piece of Ace’s inventory management best practices. This department either owns the store operational processes (Inventory Management, Financial Management, People Management) or partners with functional areas of the company (Marketing/Promotions, Store Environment, Loss Prevention) to deliver the optimal store procedures (Ace Way of Retailing) and technology solutions (POS, mobile, payments, ACENET, Mango Report, Hey ARMA and the Ace Retailer Mobile Assistant - ARMA) to help our retailers maximize profits, decrease expenses and service their customers. Our vision is to Create the most Operationally Efficient Convenience Hardware stores on the Planet. What you’ll do: Set up new stores on Mango Report Access stores’ systems and install needed communication protocol to pass data from system to Mango Report Set-up new branch stores for existing chains Update contact and account emails Maintain setup and support calendars – scheduling appointments Epicor to Mango Connections Mango Report requires daily data feeds from 1,700 Eagle servers and two PCs per server (3,400 total computers). Monitor and resolve daily data connection issues (computer replacement / new computers, IP address changes, anti-virus issue resolution) Support tickets and phone calls (all inbound phone traffic) – report questions / help, Eagle ‘how-to’ support, theory behind the metrics (explanation of reports and their functionality) Sell the benefits of Mango Report – phone and Ace conventions Quality Assurance and Content Update Help content as needed Follow up on bounced and undelivered report emails UPC x-links Quality Check (root out bad UPCs that stores or Ace mis-assigned) OM / RU issues (wrong settings in store or from Ace) Assortment Report product description affinity (review Ace descriptions to identify items that are, in essence, the same as another SKU) – used to ensure Mango doesn’t recommend a store add the same type of SKU as one a store already carries. SKU Sync - $500 per store – Fix SKU issues causing out-of-stocks, POS problems, and more Catalog Sync - $500 per store – Align Catalog hierarchy (department, class, fineline) for analysis and hot sheets Delete Report - $200 per store – Remove safe-to-delete SKUs from your server Bundle - $1000 per store – All three services above, billed over 4 months

Requirements

Bachelor’s degree in business or related field.
3+ years of business management and retail experience.
Demonstrated knowledge of store operational procedures. This should include general overall knowledge of the tasks associated with running a retail store.
Demonstrated knowledge of leveraging technology to improve store operations.
Superior problem-solving and analytical skills, with ability to succinctly interpret data for management.
Demonstrable ability to work with cross-functional teams.
Excellent communication skills with the ability to articulate programs to diverse groups of business partners, both internal and external.
Demonstrated ability to solve problems in a creative, decisive, and successful manner.
Ability to adapt to new conditions, follow a plan from inception through implementation, and make the appropriate decisions to ensure successful execution.

Responsibilities

Set up new stores on Mango Report
Access stores’ systems and install needed communication protocol to pass data from system to Mango Report
Set-up new branch stores for existing chains
Update contact and account emails
Maintain setup and support calendars – scheduling appointments
Epicor to Mango Connections
Monitor and resolve daily data connection issues (computer replacement / new computers, IP address changes, anti-virus issue resolution)
Support tickets and phone calls (all inbound phone traffic) – report questions / help, Eagle ‘how-to’ support, theory behind the metrics (explanation of reports and their functionality)
Sell the benefits of Mango Report – phone and Ace conventions
Quality Assurance and Content Update
Help content as needed
Follow up on bounced and undelivered report emails
UPC x-links Quality Check (root out bad UPCs that stores or Ace mis-assigned)
OM / RU issues (wrong settings in store or from Ace)
Assortment Report product description affinity (review Ace descriptions to identify items that are, in essence, the same as another SKU) – used to ensure Mango doesn’t recommend a store add the same type of SKU as one a store already carries.
SKU Sync - $500 per store – Fix SKU issues causing out-of-stocks, POS problems, and more
Catalog Sync - $500 per store – Align Catalog hierarchy (department, class, fineline) for analysis and hot sheets
Delete Report - $200 per store – Remove safe-to-delete SKUs from your server
Bundle - $1000 per store – All three services above, billed over 4 months

Benefits

Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
Birth/Adoption bonding paid time off
Adoption cost reimbursement
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Identity theft protection