Managing Director

Hersha Hospitality Management LP•Boston, MA

About The Position

Overview Opportunity: General Manager / Managing Director - Boston The Boston Harbor Hotel is a distinguished Forbes Five-Star and AAA Five-Diamond urban resort located right on the historic Rowes Wharf is seeking a dynamic and visionary General Manager/Managing Director. The property offers guests a beautiful blend of classic New England style and modern luxury under its signature grand archway. It provides five-star accommodations, many with sweeping views of the city skyline or the breathtaking harbor, and features a 34-slip marina, making it uniquely accessible by both land and sea, including a convenient water taxi from Logan Airport. This is the preeminent hotel leadership role in Boston and one of the most prestigious in the world. The General Manager/Managing Director leads a dynamic and highly skilled team to deliver best-in-class guest experiences; creating a culture of excellence, engagement, collaboration, and community, all while driving strong financial results. Your Growth Path Area Managing Director – Regional Director of Operations – Vice President of Operations

Requirements

Bachelor’s Degree in Business, Hospitality or a related field is preferred.
10+ years of experience as a General Manager/Managing Director or similar leadership role in a luxury, full service hotel.
Experience leading a luxury hotel that includes multiple food and beverage outlets, with proven success supervising multiple operational departments and their respective P&Ls in rooms, food and beverage, and luxury operations.
Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

Responsibilities

Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
Continuously seek opportunities to enhance guest interactions and exceed expectations.
Manage the daily and ongoing oversight of food and beverage, and hotel services catering to VIPs, and high-net-worth guests.
Deploy activations and programming throughout the hotel and with our partners that deliver unique experiences to our guests.
Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
Create a culture within the team that focuses on driving top and bottom line growth.
Monitor financial performance through regular analysis and implement corrective actions as needed.
Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, restaurants and bars, maintenance, and events and banquets.
Implement best practices to uphold quality and safety standards.
Provide service excellence to a level at which the hotel achieves the Forbes Travel Guide rating.
Supervise a range of consortia groups, handle partnerships with luxury brands, and cultivate a sales environment with a luxury focus.
As needed, guide a team through comprehensive renovations, updates, and modernizations, leveraging expertise in top-tier interior design, design/construction, and contractor firms.
Works closely with nearby retail and condominium facilities and partners.
Establish strong relationships within the community, participate in Chamber of Commerce and local associations, positioning the hotel as an integral part of the Boston community.
Act as a brand ambassador and maintain a positive public image.
Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
Identify areas of the hotel that if transitioned or repurposed, will generate a return on investment.
Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.