Managing Director

Makeready LLC•Nashville, TN

14d•Onsite

About The Position

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes Nashville so unique. We are currently seeking an experienced Managing Director to serve as the senior leader responsible for the overall performance, operations, and success of the property. This role provides strategic and operational leadership across all departments, ensuring excellence in guest satisfaction, financial performance, team engagement, operational efficiency, and brand compliance. The Managing Director sets the tone for the culture, drives profitability, and delivers a consistently exceptional guest experience. You will champion operational consistency while celebrating local individuality—leading cross-functional teams and cultivating a culture grounded in innovation, collaboration, and hospitality excellence.

Requirements

5+ years as a General Manager, ideally in luxury lifestyle environments.
Proven track record of performance, team development, and career progression.
Strong operational and financial acumen.
Skilled communicator and problem solver with a hands-on leadership approach.
Proficiency in hotel systems such as Opera or similar PMS platforms.
Ability to work a flexible schedule, including nights and weekends.
Must be able to stand, walk, and sit for extended periods and lift up to 50 pounds.

Responsibilities

Oversee daily operations of all hotel departments (front office, housekeeping, food & beverage, engineering, people + culture, etc.).
Ensure quality standards are met across all areas, including guest service, cleanliness, and safety.
Conduct regular inspections of the property to ensure compliance with health and safety regulations.
Prepare and manage the hotel’s annual budget.
Monitor financial performance and implement cost-control measures.
Analyze profit and loss statements and take corrective actions as necessary.
Ensure all financial reporting is accurate and timely.
Maintain a high standard of customer service and resolve guest complaints effectively.
Monitor guest feedback and take actions to improve satisfaction scores.
Foster a culture focused on delivering exceptional guest experiences.
Recruit, train, and manage hotel team, ensuring high performance and engagement.
Provide coaching and development opportunities.
Promote teamwork and a positive working environment in partnership with Senior Leadership Team.