Managing Director | Tideline Ocean Resort + Spa | Palm Beach, FL

PM New • Palm Beach, FL

23h • Onsite

About The Position

The Managing Director serves as the senior executive leader responsible for stabilizing, strengthening, and elevating the overall performance of Tideline Palm Beach Ocean Resort & Spa. This is a hands-on, turnaround-oriented leadership role requiring a visible, highly engaged operator who is comfortable stepping into the details, resetting expectations, and building sustainable structure across all areas of the resort. The ideal candidate is a resort operator at heart—someone who thrives in environments that require focus, clarity, and execution. You will be instrumental in assessing current operations, identifying gaps, and leading the resort through a period of refinement and operational maturity, while ensuring an exceptional guest experience across hotel operations, food & beverage, spa, and wellness. This role demands a leader who is present, decisive, and willing to lead from the floor—someone who earns trust by being involved, setting clear standards, and holding themselves and others accountable.

Requirements

• Has successfully led turnaround, transition, or stabilization efforts in a hotel or resort environment.
• Is comfortable being deeply involved in operations and leading alongside their teams, not from behind a desk.
• Brings strong experience in food & beverage and spa-driven resorts, where guest experience and service flow are critical.
• Is confident making decisions, setting boundaries, and holding leaders accountable while maintaining a positive, professional culture.
• Understands that long-term success is built through consistency, discipline, and presence.
• You bring a bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience, along with at least five years of senior leadership experience in hotel or resort operations.
• You are fluent in English and have working knowledge of OSHA standards, Department of Health requirements, and applicable labor and safety regulations.

Nice To Haves

• Experience in luxury or lifestyle resorts with significant food & beverage and spa components is strongly preferred.

Responsibilities

• Take full ownership of the day-to-day resort operation, providing direct, hands-on leadership across hotel, restaurant, bar, spa, and wellness functions.
• Assess existing operational practices and reset service standards, processes, and accountability where needed to support a luxury resort environment.
• Lead and support department heads in establishing clear expectations, structure, and consistent execution across all areas of the property.
• Drive financial performance through disciplined labor management, expense controls, and active oversight of revenue and cost strategies.
• Be a visible leader throughout the resort—actively engaging with guests, addressing service opportunities in real time, and supporting teams during high-volume periods.
• Partner with ownership and PM Hotel Group leadership to align on priorities, performance expectations, and long-term strategy.
• Stabilize team culture by fostering trust, engagement, and clarity, while addressing performance issues directly and constructively.
• Ensure full compliance with all safety, employment, and regulatory requirements, while reinforcing policies and procedures across departments.
• Oversee the physical condition of the asset, ensuring preventative maintenance, cleanliness, and presentation meet resort and luxury standards.

Benefits

• PM Hotel Group offers a competitive compensation package, hotel and food & beverage discounts, and the opportunity to lead a high-impact turnaround within a growing, entrepreneurial hospitality organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive