Managing Director, US REMS

Colliers International Valuation & Advisory Services•Kansas City, KS

18d•Onsite

About The Position

The Managing Director, US REMS (Missouri), is responsible for leading and growing the REMS business line in the Kansas City market. This role provides executive oversight of property management operations while driving new business development and delivering consistent service excellence. The Managing Director plays a critical role in expanding market presence, strengthening client relationships, improving operational performance, and increasing EBITDA through disciplined financial management and team leadership.

Requirements

Bachelor's degree preferred.
Minimum of 10 years of experience in commercial real estate or property management, with progressive leadership responsibility.
Advanced proficiency in Microsoft Word and Excel.
Excellent organizational and prioritization abilities.
Proven client service expertise with owners and tenants.
In‑depth understanding of lease agreements, leasing structures, and property.
Experience with budgeting, forecasting, and financial performance management.
Travel Requirements Limited travel required; travel is primarily local and conducted during regular business hours.

Responsibilities

To provide strong leadership, coaching, and professional development to ensure high‑performing teams aligned with departmental and company objectives.
Fostering a collaborative, accountable culture and address performance or conflict issues proactively and effectively.
To ensure staff execution aligns with REMS standards, policies, and service expectations.
Developing and executing strategic business development initiatives within the assigned market.
Leading the transition and onboarding of new accounts, ensuring a seamless client experience.
Maintaining a solid understanding of market conditions, competitive landscape, and client needs.
Promoting and selling the REMS platform to both internal partners and external clients.
Provide budget guidance and financial projections for review and approval by senior leadership.
Reviewing monthly financial statements and performance metrics for the business unit
Driving profitability and operational efficiency while maintaining service quality.
Demonstrate strong financial acumen, including pricing of new business in accordance with Colliers guidelines.
To ensure consistent delivery of high‑quality property management services across the portfolio.
Oversee property operations and ensure compliance with all applicable standards, including: Life safety and risk management , Client accounts receivable and collection, Legal proceedings and vendor contract management , Process, policy, and operational compliance.
Participation in special projects, reporting, and other initiatives as assigned by the President or REMS leadership team.
Demonstrates effective management, leadership, coaching and development of staff to achieve department and company objectives.
Works on conflict resolution with staff in a timely manner.
Works as a part of the Real Estate Management Services leadership team to develop and deliver departmental goals, objectives and systems.
Maintains regular contact and builds solid working relationships with Managing Directors and department leaders, Clients and their appointed staff, to ensure the highest level of customer service.
Reviews and controls all corporate property management operating income and expenditures for its respective market.
Prepares corporate annual operating and capital expenditure budgets for its respective market.
Reviews and approves property budgets to ensure accuracy and timely delivery to clients.
Reviews, updates and maintains budget due date and common area maintenance reconciliation reports.
Reviews and approves calculated operating expense pass-throughs and common area maintenance charges for its respective market.
Develops and implements new business development strategies.
Ensures superior client and tenant satisfaction and relations.
Works with executives to ensure financial stability of Colliers International as well as financial stability of properties in its respective market.
Conducts quarterly tours of all properties.
Assists in corporate identity marketing / branding.
Supervises the job functions of property management and maintenance team and ensures proper construction of tenant improvements and that appropriate construction fees are billed.
Ensures proper procedures are followed for ordering materials and services and that vendor activities are being properly coordinated.
Approves all bills for payment in a timely fashion and processes all maintenance billings.
Senior oversight/implementation of Energy Star, Sustainability Program, Preferred Provider Program, Quality Assurance Program, Disaster Program, and Customer Service/Tenant Retention Program.
Performs employee performance reviews for all direct reports.
Assists market leaders with performance reviews for their staff which may include Senior Property Managers, Property Managers, Assistant Property Managers, Administrative Assistants and Maintenance Technicians.
Conducts annual Quality Assurance Audits on one property per management team.
Compiles/writes monthly New Business reports which include tracking client pursuits, win/loss ratios, and financial underwriting of proposed assignments.
Continuously evaluates departmental processes to ensure maximum efficiencies and compliance with policies and internal controls to ensure consistency and quality of execution and performance.
Networks with peers of other asset and property management departments from other companies for benchmarking purposes.
Other duties, special projects, reports as assigned by President and other leaders of the Real Estate Management Services organization.