Managing Director, Strategy and Operations

Kids In Tech•Lowell, MA

3d•$95,000 - $110,000•Hybrid

About The Position

Kids in Tech equips young people with the skills and confidence to succeed in a technology-driven world. Through engaging, hands-on STEAM programs, we help close the digital divide and inspire the next generation of innovators. Today, we serve ~ 200 youth annually across multiple program sites and reach an additional ~1,000 youth through community engagement events. We are on a path to reach 10,000 youth per year by 2028. We are entering a period of rapid growth, including launching a public-facing STEM Innovation Lab in Boston's Seaport and expanding programming across multiple communities The Opportunity Kids in Tech is at a pivotal growth point. Our reach is expanding, our team is evolving, and our systems must grow with us. The Managing Director, Strategy & Operations will serve as a senior organizational leader and trusted partner to the CEO, responsible for: Overseeing on-the-ground program delivery across all sites; and Building the internal operational infrastructure needed to support rapid growth This role is both highly strategic and highly operational. You will translate vision into execution, make real-time trade-offs, and ensure that people, systems, and priorities are aligned to deliver results. You will oversee and drive all internal operations-bringing structure, accountability, and clarity across the organization-so the CEO can focus on external strategy, partnerships, and growth. This is a critical leadership role for an operator who is excited to build, scale, and lead through complexity while partnering closely with the CEO to drive the organization's next phase of growth.

Requirements

Operational Ownership: Builds and runs systems that drive results
Strategic Execution: Translates vision into clear, actionable plans
Decision-Making: Makes sound trade-offs under pressure
People Leadership: Holds high standards while developing others
Executive Partnership: Protects and amplifies CEO effectiveness
Judgment & Integrity: Exercises discretion and sound decision-making
Have built or significantly improved operational systems across program and internal functions such as finance and HR (not just worked within them)
Have experience scaling programs or organizations, ideally in multi-site environments, with a strong preference for experience in youth development, education, or mission-driven programming
Are comfortable making decisions with incomplete information and owning outcomes
Have supported a founder or senior executive as a true operational partner
Have experience partnering with an executive on board relations and leadership communication
Can clearly articulate trade-offs you've made under real constraints

Responsibilities

Oversee Kids in Tech's program delivery to ensure consistent, high-quality execution while scaling across multiple sites.
Partner with the CEO to help shape and operationalize organizational strategy, translating vision into actionable roadmaps with clear goals, timelines, and KPIs.
Lead annual and quarterly planning cycles; ensure alignment across teams
Track progress against strategic priorities and drive resolution of gaps
Build and maintain dashboards and systems that create visibility and accountability
Make and communicate clear operational decisions, including prioritization and trade-offs
Manage a growing team of 20 staff (including direct management of 2 -3 team leads/managers)
Lead and refine systems for hiring, onboarding, performance management, and staff development
Hold managers accountable to clear expectations through direct feedback, coaching, and performance management
Build leadership capacity across the team while maintaining high standards
Foster a culture of inclusion, ownership, and accountability
Oversee program operations, HR systems, and core financial processes to ensure consistency and scalability
Design and implement scalable systems across programs, HR, and internal operations
Build SOPs, workflows, and tools that improve efficiency and decision-making
Ensure operational readiness for multi-site growth and Innovation Lab launch
Identify operational risks and proactively build mitigation and escalation frameworks
Partner with finance (internal or external) to support budgeting, forecasting, and resource allocation aligned with organizational priorities
Act as a strategic partner to the CEO, helping prioritize, filter, and execute key decisions
Prepare internal updates, dashboards, and materials that support leadership and board communication
Ensure alignment across leadership, staff, and stakeholders
Maintain appropriate boundaries between board governance and day-to-day operations