Managing Director, Plaza Del Lago

Hermès

23d

About The Position

The Managing Director is responsible for successfully running all aspects of the business including building sales, identifying opportunities, client development and service, coaching and counseling of staff, operational controls, etc.

Requirements

Minimum 5 years prior Store Management experience, or flag ship Assistant Store Manager Experience
Previous buying experience relative to Managing Director responsibility
Individual Management of multi person teams
Prior reporting functions to Executive management and Merchant levels
Bachelor’s Degree preferred
Demonstrated experience running a high volume store
Driver of sales, enthusiastic, high energy. Natural and dynamic leader of a team
Impeccable standards of service and experience with a luxury/quality seeking clientele
Natural elegance in communication to all levels with particular experience interacting with high level company executives and handling frequent store visits
Proven ability to supervise and develop other high level members of store management
Operationally sound
Strategic, open to new ideas, not fearful of change
Ability to motivate and maintain morale of team even in challenging circumstances. Is not afraid of conflict.
Good delegator with excellent follow up skills but able to truly empower other managers
Ability and desire to form strong partnerships across the organization. Sees the value in others opinions
Great sense of personal style and passion for our brand and heritage
Sensitivity to a multi-cultural environment and experience working with France or other European brands
Exceptional merchant with previous buying experience and strength in managing buying process preferred
Sense of humor. Does not take self too seriously or demonstrate arrogance. Humble nature, refined, understated, discrete
Kind but effective management style. Does not manage by fear or intimidation.
Comfortable with fast paced environment. Ability to prioritize effectively.
Knowledge of French language helpful
Travel required, 4-5 weeks annually to Paris
Ability to lift between 0-25 lbs. without assistance.

Nice To Haves

Exceptional merchant with previous buying experience and strength in managing buying process preferred
Knowledge of French language helpful

Responsibilities

Oversees management team and ensures that they are well informed, trained and aligned in approach
Provides strategy for team motivation, orchestrates change as needed, drives results through excellent people management
Maintains at all times high morale and drive to achieve results
Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the boutique
Manages the buying through preparation, strategy and execution of the buy
Ensures the highest level of service, coaching staff and management for increased performance
Conducts/supervises the monthly touch base sales coaching process, effectively coaching for optimal results
Addresses all issues effecting the boutique in a timely and thoughtful manner, delegating and following up as necessary
Effectively partners with all corporate departments, metier heads etc. to make sure the boutique is well supported in achieving its goals
Maintains an active database of candidates for boutique. Recruits, interviews and selects appropriately
Embraces and supports all company initiatives, contests, programs
Full responsibility for P&L, sales goal and inventory results
Full responsibility for training of staff, communication and adherence to policy
Maintains active HR notes on team performance and is responsible to write annual evaluations for direct reports in addition to guiding managers for all boutique reviews
Manage stock for qualitative and quantitative maintenance respecting best sellers, aged inventory, and MOS guidelines
Active partner with Communications Team to organize relevant Events that build client relationships and reflect the spirit of the House
Work closely with VM team to ensure exceptional standards are always respected and new product stories are always highlighted
Be fully aware of market trends and ensure Floor Managers conduct regular competitive shopping