Operations Specialist (Part-Time) - Plaza del Lago, Wilmette, IL

Rag & Bone•Wilmette, IL

About The Position

The Operations Specialist is essential to the functionality and efficiency of the store, maintaining store operations to facilitate a seamless customer experience. The role supports company and management initiatives and direction while ensuring adherence to organizational policies and procedures. The Operations Specialist partners with store management and sales staff to support brand representation, inventory accuracy, operational systems, customer service, and a positive team environment.

Requirements

1–2 years of prior work experience in a retail stock, logistics, operations, or management position.
Availability to work 10–15 hours per week.

Responsibilities

Partner with Store Management to ensure positive brand representation through product, store maintenance, and customer service.
Take ownership of inventory and stock management.
Maximize storage and capacity across product and supply categories.
Investigate and rectify inventory discrepancies.
Support low inventory shrink and high inventory accuracy through consistent execution of receiving, transfers, RTV, sales, and cycle counts.
Communicate and follow up consistently and promptly on store maintenance issues.
Serve as the store expert in core operational systems, educate store staff, and troubleshoot technology issues with the corporate IT Team.
Work with the sales team to provide customer service, including assisting with POS, customer repairs, dry-cleaning, and alterations processes.
Understand BOH/FOH IT systems, including POS transactions.
Partner with store management to resolve customer service issues.
Manage customer repairs, dry-cleaning, and alterations programs.
Meet store and metric goals.
Bring the brand mission to life and introduce it to everyone who enters the store.
Maintain knowledge and understanding of all policies and procedures.
Act consistently within rag & bone’s core values.
Identify opportunities to support the team in delivering best-in-class customer service through product knowledge and operational ownership.
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.