Managing Director - Epic Practice Leader

NTT DATA•Plano, TX

About The Position

Establish and lead a global Epic Center of Excellence, defining vision, strategy, governance, and execution models. Build, scale, and manage a high-performing team with Epic-certified talent across all major Epic modules, including but not limited to: Clarity / Caboodle Epic Cloud & Systems Administration (ECSA) IRIS Clinical, Revenue Cycle, and ancillary Epic modules Create structured talent development, certification, and retention programs to ensure sustained Epic expertise. Serve as a core member of the Healthcare Industry Solutions leadership team. Identify, incubate, and launch new healthcare solution areas, including but not limited to: Enterprise Imaging Expansion and growth of Epic-adjacent solutions Launch and integration of Oracle Health offerings Monitor industry trends, regulatory changes, and technology advancements to inform solution strategy. Strategic leadership and execution Epic ecosystem expertise Cloud and infrastructure architecture Managed services operating models Talent development and global scaling Client engagement and solution innovation Cross-functional collaboration Architecture & Hosting Strategy Develop and maintain a reference architecture for Epic hosting and deployment models, including: Ensure architectures align with Epic best practices, performance, security, scalability, and compliance requirements. Collaborate with cloud partners and internal infrastructure teams to standardize designs and automation. Delivery & Operating Model Establish KPIs, SLAs, governance frameworks, and continuous improvement mechanisms. Provide executive-level solution engineering support for complex Epic opportunities, RFPs, and large transformation deals. Contribute to pricing models, solution differentiation, and value propositions for Epic services. Perform industry benchmarks with pricing and have an operating model aligned well with Price2Win in the marketplace. Design integrated service offerings that connect: Serve as a senior point of contact with Epic Systems. Collaborate closely with Epic to ensure compliance with Hosting Access Agreements and related contractual and technical requirements. Stay aligned with Epic roadmaps, policies, and certification standards. Build geographically distributed teams with Epic-certified talent positioned to support regional clients and time zones.

Requirements

15+ years of experience in healthcare IT, with deep expertise in Epic environments.
10+ years of proven leadership experience building and scaling Epic practices or Centers of Excellence.
10+ years experience with Epic hosting models, cloud platforms (AWS, Azure), and private cloud infrastructure.
7+ years experience with GTM support, solution engineering, and large-scale healthcare transformations.
Experience managing global delivery teams and complex managed services operations.
Strong executive presence with the ability to engage C-suite clients, partners, and internal stakeholders.
Strategic leadership and execution
Epic ecosystem expertise
Cloud and infrastructure architecture
Managed services operating models
Talent development and global scaling
Client engagement and solution innovation
Cross-functional collaboration

Responsibilities

Establish and lead a global Epic Center of Excellence, defining vision, strategy, governance, and execution models.
Build, scale, and manage a high-performing team with Epic-certified talent across all major Epic modules
Create structured talent development, certification, and retention programs to ensure sustained Epic expertise.
Serve as a core member of the Healthcare Industry Solutions leadership team.
Identify, incubate, and launch new healthcare solution areas
Monitor industry trends, regulatory changes, and technology advancements to inform solution strategy.
Develop and maintain a reference architecture for Epic hosting and deployment models
Establish KPIs, SLAs, governance frameworks, and continuous improvement mechanisms.
Provide executive-level solution engineering support for complex Epic opportunities, RFPs, and large transformation deals.
Contribute to pricing models, solution differentiation, and value propositions for Epic services.
Serve as a senior point of contact with Epic Systems.
Collaborate closely with Epic to ensure compliance with Hosting Access Agreements and related contractual and technical requirements.
Stay aligned with Epic roadmaps, policies, and certification standards.
Build geographically distributed teams with Epic-certified talent positioned to support regional clients and time zones.