Managing Director, Delivery (Commerce)

Vml • Rogers, AR

6d • $125,000 - $295,000 • Hybrid

About The Position

Who We Are: At VML, Human First is our guiding creative philosophy: we create value for people first, knowing this drives authentic and sustainable brand impact. We are a growth partner that is part creative agency, part consultancy, and part technology powerhouse. We connect Brand Experience, Customer Experience, and Commerce to craft unified, emotionally resonant consumer journeys. Our 26,000 people across 50-plus markets are the heart of our company. Their perspectives, local expertise, and cultural insights drive creativity and innovation, making talent our most critical competitive advantage. Who we are looking for: VML is seeking a Managing Director, Delivery to lead delivery across a portfolio of leading CPG clients at VML and WPP. This role requires a strong understanding of commerce principles and practices. You will be responsible for the management and continuous improvement of the Delivery function, ensuring our work is scoped accurately, delivered on time, and within budget. You are skilled in operational excellence, ruthlessly process-driven, organized, analytical, and able to manage teams with diverse objectives. You are commercially minded, comfortable driving revenue projections, managing resource requirements and utilization, and supporting scope development and budget allocation.

Requirements

• 12+ years of experience working in a Creative agency, preferably within the Shopper/Commerce arm of an agency.
• Leadership experience within a Delivery or Project Management function, with strong commercial understanding.
• Aptitude to cast and manage a large team for a CPG client in a commerce environment.
• Demonstrated practice leadership in Project Management in comparably sized markets, with proven experience with industry best practices of workflow implementations across project scoping, revenue forecasting, resource, budget, and risk management.
• Proven experience leading Agile and hybrid-Agile project teams with ability to train those new to Agile.
• Credible leader who wins the confidence of employees and pioneers new ways of thinking for our clients and our organization.
• Holds a recognized project/program management certification or has completed formal training in project/program management (preferred but not required).

Nice To Haves

• Global client experience a plus.
• Prior experience working within inter-agency team structures is considered a valuable asset.
• Experience working with international teams and collaborating with media agencies is highly desirable.

Responsibilities

• Oversee delivery of multiple concurrent projects for global CPG clients, from initiation to completion.
• Develop the required governance of the Delivery function to ensure best practices and proactively improve the program and project management tools, systems, and processes used by the team.
• Support the development of career and succession plans for the Delivery team.
• Govern the adoption and application of business and operational processes and policies to optimize real-time insights into current delivery and performance, pipelining potential needs.
• Ensure the full portfolio of project plans is correctly phased and planned to provide sufficient insight into forward-looking capacity and resource requirements. These plans also inform our business revenue forecasts.
• Review and regroup at the required cadence to ensure the teams deliver as per scope for the full portfolio of projects managed by the North American Delivery team. Escalate any major risks or resourcing constraints early and to the relevant stakeholders.
• Build and socialize reports that inform performance and drive adoption across the relevant stakeholders. Ensure that programs are properly scoped, resourced, and delivered upon, and that client expectations are managed and met across all programs.
• Support the business development and client teams with Delivery input when completing business development activities by assisting with scope definition, project plans, costing, and providing insight into resources and availability. For large joint delivery across VML and other WPP operating companies, you must interface between internal and the external teams.
• Client-facing role, requiring close collaboration with commerce, finance, resource management, operations to ensure effective project delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees